Customer Service Representative

5 days ago

Piedmont, United States Walter Surface Technologies Full time

The Customer Experience Representative provides high level, professional and effective customer service to support the activities of WALTER, to project a positive image of the company, its products and its services and to ensure the needs of our customers are met 100% of the time.


Join our small, supportive team where a positive and collaborative culture is at the heart of everything we do. This customer service role offers a mix of in-office and remote work, with one rotating remote day per week after training. If you're someone who enjoys helping others and working in a friendly, close-knit environment, we’d love to hear from you


Responsibilities:

  • Answer all calls quickly with a positive, professional and cheerful attitude in order to establish a favorable first impression each and every time.
  • Accurately enter customer orders to achieve error free order entry thereby promoting a positive image of the company’s reliability and capabilities.
  • Develop knowledge and expertise of the customer service functions within the TECSYS system to ensure accurate input and output of information.
  • Carefully review orders received by fax, email or EDI to ensure quantities, prices, shipping methods, shipping locations and special requirements are complete and accurate prior to order entry.
  • Proactively contact the customer prior to order entry in the event any clarification is needed or there are irregularities in the quantities, prices, shipping methods, shipping locations, promotions or special requests. Document on the order with thorough notes any changes that are made by verbal agreement to the original order.
  • Tactfully and professionally encourage increases to customer orders that will benefit the customer if they were to reach a higher discount level or promotion opportunity.
  • Participate in marketing campaigns by promoting Walter product through proactive sales calls to distributors and communicating to sales team through Salesforce.com activity.
  • Quickly and efficiently handle customer inquiries relating to orders placed, scheduled delivery, tracking, cancellations, additions, backorders, product availability, discrepancies, etc., with the goal of exceeding expectations.
  • Understand and provide RGAs, order quotes, discrepancy corrections, conformation copies, shipping information, backorder status, discount policy information, stock availability, pricing, distributor location information, among others.
  • Other duties as assigned.
  • Regular and dependable attendance in line with company business hours and policy is an essential requirement of this position.


Knowledge, Skills and Abilities:


1. Must thrive on providing assistance and being able to solve problems and offer solutions.

2. Must have excellent interpersonal skills.

3. Must have excellent verbal and written communication skills.

4. Must be computer literate, including Microsoft Office. Knowledge of Salesforce.com and TECSYS operating systems a plus.

5. Must be detail oriented and have a high sense of urgency.

6. Excellent telephone voice and persona.


Experience & Education:


1. High school diploma or equivalent.

2. 3 – 5 years customer service experience.


Physical Activities and Demands:

1. This position is a sedentary position with the majority of time sitting. It requires the ability to move around the office and building to meet with employees, applicants, vendors, etc., and to access files.

2. This position requires the following abilities:

a. Finger Dexterity: Working primarily with the fingers to make small movements such as typing.

b. Talking: To convey detailed and/or important instructions or ideas accurately, loudly, or quickly.

c. Hearing: Able to hear average or normal conversations and receive detailed information.

d. Repetitive Motions: Movements frequently and regularly required using wrists, hands, and/or fingers.

3. This position requires close visual acuity to perform such tasks as: preparing and analyzing data and figures; transcribing information; viewing a computer terminal.

4. This position is office based and therefore there are no adverse environmental conditions present.

  • Customer Service Representative

    2 weeks ago

    Piedmont, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the Grocery Department. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the success of our...

  • Customer Service Representative

    1 week ago

    Piedmont, United States BENNETT EQUIPMENT AND SUPPLY Full time

    Job Title: Customer Service RepresentativeAbout the Role: We are seeking a highly organized and skilled Customer Service Representative to join our team at Bennet Equipment and Supply. This role involves receiving inbound calls, collecting and documenting information from callers, prioritizing calls based on urgency, transmitting information to the right...

  • Customer Service Representative

    7 days ago

    Piedmont, United States The Spinx Company, LLC Full time

    The Spinx Company, LLC seeks a highly skilled Customer Service Representative to join our team. As a Deli Core Customer Service Rep, you will be responsible for providing exceptional customer service, working effectively in a team environment, and accurately conducting various financial transactions.Job OverviewAs a key member of our team, you will play a...

  • Customer Service Representative

    6 days ago

    Piedmont, United States The Spinx Company, LLC Full time

    The Spinx Company, LLC is a dynamic organization seeking an exceptional Customer Service Representative to join our team. In this role, you will work effectively in a fast-paced environment, providing outstanding customer service and creating a positive experience for our clients.About the Role:As a Cashier, you will accurately and efficiently conduct...

  • Customer Service Representative

    2 weeks ago

    Piedmont, United States Walter Surface Technologies Full time

    The Customer Experience Representative provides high level, professional and effective customer service to support the activities of WALTER, to project a positive image of the company, its products and its services and to ensure the needs of our customers are met 100% of the time. Join our small, supportive team where a positive and collaborative culture is...

  • Customer Service Representative

    3 weeks ago

    Piedmont, Alabama, United States Mapco Express Full time

    Estimated Salary: $45,000 - $55,000 per yearThis role requires a Customer Service Leader who can meet company customer service standards, follow cash control policies and procedures, adhere to laws and regulations, obey safety guidelines, detail cleaning of store interior and exterior, stock and rotate products, complete training activities, and motivate...

  • Route Service Representative

    6 days ago

    Piedmont, United States ITU AbsorbTech Full time

    About the RoleWe are seeking a skilled and dedicated Route Service Representative to join our team at ITU AbsorbTech. As a key member of our delivery team, you will be responsible for providing excellent customer service and ensuring that our customers receive their clean uniforms and absorbents in a timely manner.

  • Customer Service Associate

    6 days ago

    Piedmont, United States Family Dollar Full time

    Job DescriptionWe are seeking a dedicated Customer Service Representative to provide exceptional service to our valued customers.About the RoleThe ideal candidate will be responsible for greeting customers, assisting with merchandise selection, and completing cash register transactions. You will also be required to answer questions regarding our store and...

  • Customer Service Associate

    1 week ago

    Piedmont, United States Walter Surface Technologies Incorporated Full time

    Job OverviewWalter Surface Technologies Incorporated seeks a highly skilled Customer Experience Representative to provide exceptional customer service, ensuring the needs of our clients are met 100% of the time. This is a full-time position with an estimated salary of $45,000 - $65,000 per annum. Responsibilities• Provide high-level, professional customer...

  • Sales and Service Representative

    3 weeks ago

    Piedmont, United States Family Dollar Full time

    Key ResponsibilitiesThe Sales and Service Representative will be responsible for:Greeting customers and providing assistance with merchandise selectionOperating cash registers and handling transactions with accuracy and efficiencyMaintaining a clean and organized store environment, including display fixtures and checkout areasBenefitsA competitive salary of...

  • Core Deli Service Representative

    6 days ago

    Piedmont, United States The Spinx Company, LLC Full time

    About The JobThe Spinx Company, LLC is hiring a highly motivated Core Deli Service Representative to join our team. In this role, you will have the opportunity to work in a dynamic and fast-paced environment, interacting with customers and colleagues to provide excellent service and support.Key Responsibilities:Deliver exceptional customer service,...

  • Customer Service Route Specialist

    6 days ago

    Piedmont, United States ITU AbsorbTech Full time

    A Day in the LifeAs a Route Service Representative, your typical day will involve delivering industrial uniforms and absorbents to our customers. You will start your day early, around 6am, and work Monday through Thursday. Your schedule may vary depending on the needs of the business, but we strive to provide a consistent and predictable work environment for...

  • Deli Core Customer Service Representative

    6 days ago

    Piedmont, United States The Spinx Company, LLC Full time

    About The Spinx Company, LLCThe Spinx Company, LLC is a leading company in the retail industry, committed to providing exceptional customer service and experiences.

  • Customer Service Representative

    2 weeks ago

    Piedmont, United States BENNETT EQUIPMENT AND SUPPLY Full time

    Job OverviewWe are seeking a highly organized and skilled Dispatcher to join our team at Bennett Equipment and Supply. In this role, you will receive inbound calls and make quick decisions to ensure the proper action is taken.ResponsibilitiesReceive and respond to incoming calls in a timely mannerCollect and document information from callersPrioritize calls...

  • Customer Service Representative

    2 weeks ago

    Piedmont, United States BENNETT EQUIPMENT AND SUPPLY Full time

    Job OverviewWe are seeking a skilled Dispatcher/Inside Sales professional to join our team at Bennett Equipment and Supply. This role involves handling inbound calls, prioritizing tasks, and ensuring timely responses to emergency situations.

  • Customer Service and Sales Professional

    7 days ago

    Piedmont, United States GP Mobile, An Authorized T-Mobile Retailer (East Coast) Full time

    Job DescriptionRetail Sales Representatives (RSRs) work as brand ambassadors, building energy and excitement around our products and services. They thrive in a fast-paced environment, continuously learning and adapting to new technologies, customer needs, and retail experience.Key Responsibilities:Become proficient in serving and selling to customers,...

  • Technical Support Representative

    1 week ago

    Piedmont, United States Walter Surface Technologies Incorporated Full time

    Job SummaryWalter Surface Technologies Incorporated is seeking a highly motivated Customer Experience Representative to join our dynamic team. With an estimated annual salary of $60,000 - $80,000, this role involves providing exceptional customer service, processing orders, and promoting Walter products. Key qualifications include:• High school diploma or...

  • Customer Service Liaison

    6 days ago

    Piedmont, United States State Farm Insurance Full time

    Key ResponsibilitiesAssist customers with inquiries, complaints, and policy changes in a timely and professional manner.Provide accurate information regarding insurance products and services to ensure customer satisfaction.Process policy applications, renewals, and cancellations while maintaining accurate records.Handle billing and payment inquiries...

  • Customer Service Agent

    1 week ago

    Piedmont, United States BENNETT EQUIPMENT AND SUPPLY Full time

    Dispatcher/Inside Sales RoleBennett Equipment and Supply is hiring a talented Dispatcher to join our team. As an Customer Service Agent, you will play a critical role in responding to customer inquiries, resolving issues, and providing timely solutions. This is an excellent opportunity for someone with strong communication and organizational skills to grow...

  • Customer Service Expert

    6 days ago

    Piedmont, United States GP Mobile Full time

    RequirementsTo be successful in this role, you'll need at least 6 months of customer service and/or sales experience, preferably in a retail environment. You should be comfortable working alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues.What's Next?If you're ready to take on new...