Customer Service Associate

1 week ago


Piedmont, United States Walter Surface Technologies Incorporated Full time
Job Overview
Walter Surface Technologies Incorporated seeks a highly skilled Customer Experience Representative to provide exceptional customer service, ensuring the needs of our clients are met 100% of the time. This is a full-time position with an estimated salary of $45,000 - $65,000 per annum.

Responsibilities
• Provide high-level, professional customer service via phone, email, and chat channels
• Accurately process customer orders, ensuring error-free order entry
• Develop in-depth knowledge of TECSYS system functions to ensure accurate input and output of information
• Proactively contact customers for clarification or to address irregularities in orders
• Encourage customers to increase orders for better discounts and promotions
• Participate in marketing campaigns by promoting Walter products through proactive sales calls and Salesforce.com activity
• Efficiently handle customer inquiries regarding orders, delivery, tracking, cancellations, and other related issues
• Possess excellent interpersonal, verbal, and written communication skills
• Must be detail-oriented, have a high sense of urgency, and be computer literate

Requirements
• High school diploma or equivalent
• 3-5 years of customer service experience
• Excellent telephone voice and persona

About Us
Walter Surface Technologies Incorporated is a leading company providing surface treatment solutions. Our team values integrity, innovation, and excellence.

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