Level 3 Desktop Technician
2 weeks ago
At eXcell, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell
Our client has a brand new opportunity for a Level 3 Desktop Technician to join their team onsite in Charlotte, NC.
Duties and Responsibilities:
- Supporting C Level Executives
- Providing Apple support, A / V support
- Performing project duties, MDM, and inventory management
- Assisting vendors with Teams and app space configuration and setup
- Providing reliable and consistent support to client staff
- Providing support to the Field Technicians
- Providing cell phone support
- Meraki / deploying cell phones to corporate executives on various providers
- Troubleshooting MAC / Dell laptop, desktop, or PCs
- Working with end-users to resolve issues
- Providing updates to management as needed
- Minimum 2+ years of experience
- A+ certification is a plus
- Dell / Lenovo / Mac knowledge is a plus
- Strong communication and customer service skills
- Hardware break-fix experience
- Installing / deploying experience
- Client facing / executive customer service experience
- Experience troubleshooting and performing preventative maintance of site
- Warranty Dell support knowledge
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
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