Client Engagement Manager

2 weeks ago

Edison, United States Foundation Risk Partners Full time

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Client Engagement Manager - Employee Navigator to their Cornell team in Edison, NJ.

Job Summary:

The Client Engagement Manager - Employee Navigator is a client-interacting position within our Employee Benefits Department. Based on the specific services and levels selected/purchased by a client, the CEM operates as the project lead and facilitator for and between the various internal departments, our clients and third party vendors. As such, the CEM will perform all of the necessary tasks to ensure a successful client experience (e.g. lead client discovery sessions, gather requirement documents, define and implement processes, develop file feed connectivity to all vendors, etc.).

The CEM is responsible for coordinating the complete and timely client benefit administration technology and outsourcing implementations, maintenance, and renewals for new and existing clients.

Essential Functions:

  • Strategize with Sales, Account Management and the client to determine exact objectives and timelines or implementation.
  • In order to ensure a successful client engagement, play a defined role and follow Cornell’s processes as it pertains to Cornell’s Employer and Participant Support Services: Benefits Administration/HRIS technology;
  • Enrollment, eligibility, data management and other administrative outsourcing functions;
  • Other Client Solutions including but not limited to online content and communication, total compensation statements, employee surveys, etc.
  • Employee Navigator – Employee Benefits Software, Day to day data maintenance
  • Point of contact for all issues
  • Build and maintain 834 EDI files to carriers
  • Audit Navigator data against carrier data
  • Build out system for Open Enrollment with renewal plans, rates, and deductions
  • Build out new groups including employees, enrollments, plans, etc.
  • Train HR’s
  • Run reports as needed
  • Project Manage all Client Solution engagements and their deliverables (implementation, configuration, benefit booklets, maintenance and renewal).
  • Provide assistance including, but not limited to, creation of technical specifications, creation and execution of test plans for client projects, testing and confirmation of expected results, review of contractual terms to ensure accurate delivery and/or billing of project, etc.
  • Establish a communication schedule to update all stakeholders on the progress of the project
  • Ensure that all outstanding issues that may interfere with successful implementation are quickly mitigated and/ or elevated to the appropriate levels.
  • Ensure all HR personnel are fully trained on daily administration in employee navigator.

Competencies & Qualifications:

  • Bachelor’s degree or education/experience equivalency.
  • Minimum of two years’ experience with a health and welfare benefits administrator or broker providing account management services and support.
  • Minimum 2+ years’ experience in building our Employee Navigator groups.
  • Strong project management and organizational skills.
  • Very strong capabilities in business productivity software, including: Advanced Excel, Word, and Access.
  • Solid knowledge in the area of HRO/Benefits Administration (i.e., ability to represent Cornell as a functional expert in front of clients.)
  • Strong problem solving and decision making capabilities (i.e., ability to make timely, fact based decisions)
  • Ability to develop strong relationships, with internal and external stakeholders.
  • Strong data administration (ie. Data mapping)
  • Strong detail orientation and follow up skills.
  • Quality assurance skills, and technology skills as it relates to the industry
  • Understanding of programming fundamentals is preferred.
  • Ability to adhere to process requirements
  • Employee navigator experience a must.
  • AMS360 experience a plus.

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