Client Services/customer Support Manager

3 weeks ago


Edison, United States MetaBrand Full time

MetaBrand is a profitable, rapidly growing, and expanding manufacturing company located in Edison, NJ. More specifically, our space in the market is as a beverage development company that creates and produces sports drinks, natural beverages along with alcohol-based canned cocktails, CBD-infused drinks, and other emerging beverages.

Our company is actively seeking an additional "can-do" Client Services/Customer Support Manager to join our team to keep pace with our growing business. We are looking for self-starters who are looking to expand their skillset and growth within a company.

**RESPONSIBILITIES**
- Define, develop, and implement a client onboarding process.
- Participate in client sales cycles to understand the client's needs and implementation requirements.
- Utilize NetSuite MRP & ERP platform modules and process.
- MS Excel at a high proficiency level.
- Serve as the primary point of contact for the company's clients at all levels (onboarding, planning, POC, materials planning, etc.)
- Assist in sourcing materials, coordinating inbound & outbound shipments of materials and finished goods.
- Assist in the creation of production schedules, production documentation, and QA/QC documentation for production.
- Monitor client raw materials and other inventories.
- Take the initiative to develop SOP, improve the process or make changes to ensure the best manufacturing practices and quality compliance.

**Abilities and Skills**
- Excellent communication skills with customers, suppliers, and vendors.
- "Can Do" person that is solution-oriented.
- Outstanding Multi-tasking skills and prioritization skills.
- Demonstrated attention to details.
- Ability to manage details, tasks, to-do's, along with timelines and deadlines.
- Reliability, dependability & active client communications.
- Knowledgeable with Office 365 & Teams infrastructure.
- Experience with Netsuite ERM/MRP is preferred.

Pay: From $65,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- client onboarding support: 1 year (required)

Work Location: In person



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