Customer Service Representative

1 month ago


Anaheim, United States Rose International Full time

Date Posted: 06/05/2024

Hiring Organization: Rose International

Position Number: 465366

Job Title: Customer Service Representative

Job Location: Anaheim, CA, USA, 92807

Work Model: Onsite

Shift: 8:00AM to 5:00pm

Employment Type: Temp to Hire

Estimated Duration (In months): 4

Min Hourly Rate ($): 25.00

Max Hourly Rate ($): 25.00

Must Have Skills/Attributes: Customer Service, Manufacturing, MS Excel, MS Office, Windows 10


Job Description


**Only those lawfully authorized to work in the designated country associated with the position will be considered. **


**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **


• Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.

• Respond to customer inquiries regarding products, provide quotes and handle order entry.

• Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.

• Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.

• Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.

• Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.

• Collaborate with cross-functional teams across the organization to drive continuous improvement and innovation.


SKILLS & EXPERIENCE:

• Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.

• Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.

• Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.


Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.


California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.



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