Process Improvement Coordinator

1 month ago

Kalamazoo, United States Rose International Full time

***Only qualified Design/Operations Coordinator candidates located near the Kalamazoo, MI area to be considered due to the position requiring an onsite presence***

Summary: The Process Improvement Coordinator is integral in boosting the efficiency and effectiveness of our Design Operations. Working closely with the Associate Manager and leadership in Design Operations, this role assists in creating, refining, and documenting both new and existing processes. Key responsibilities include organizing and designing process document templates and SharePoint sites, scheduling and distributing communications, setting up training sessions, and gathering feedback and questions about process implementations. This role ensures all processes are clearly defined and communicated to facilitate smooth and proactive workflows within the Communication Design team.

Responsibilities:

Plans, executes, and implements process improvement initiatives focused on project data tracking, workflows, training systems, and the introduction of new tools.

Aids in the creation and maintenance of standard operating procedures and/or work instructions.

Serves as the liaison within the team to gather and distribute process improvement information, ensuring a smooth and proactive workflow for the Communication Design team.

Support the development of Design workflows by engaging with cross-functional subject matter experts to incorporate feedback and best practices into process initiatives.

Supports process work stream schedules to ensure timely completion.

Prepares detailed reports and documentation on process changes.

Facilitates workshops and meetings to gather input and feedback from stakeholders.

Participates in multiple process improvement work streams simultaneously.

Assists in the planning and distributing of communications regarding training sessions, process updates and reference materials.

Acts as the main point of contact with internal Design partners as necessary.

Provides management with work stream status updates, feedback, and appropriate reporting on key responsibilities and objectives.

Functions as the task/project administrator for all assigned projects.

Assists and supports the Associate Manager and Design Operations leadership in various related tasks as required.

Qualifications:

Highly organized; meticulous; resourceful; adaptable; proactive

Creative problem-solver with a 'can-do' attitude

Ability to handle multiple projects efficiently, work under pressure, and meet deadlines

Proven ability to communicate and gather information from colleagues

Familiarity with design processes and requirements

Expertise in workflow management and strong prioritization skills are essential

Strong interpersonal skills and the ability to work both independently with minimal supervision and within a team

Work front experience preferred

Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint)

Experience with Microsoft Visio, Miro, or other process/value stream mapping software preferred

Ability to effectively organize, prioritize, and manage multiple tasks simultaneously 3-5 years of relevant experience

Proficiency in Office 365; familiarity with Workfront or similar project management software is a plus
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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