Digital Product Manager

4 days ago

Raleigh, United States Hays Full time

*This is a hybrid, twice-a-week in office role in Jersey City, Harford, Boston, or Raleigh offices*


About the Role - The Digital Product Management team has responsibility for solving human and business problems with new technology. This role drives the product strategy, product roadmap development, and market delivery/operation of the product offering in assigned business segment. We are looking for a dynamic and detail-oriented Digital Product Manager with a deep understanding of financial systems within the Insurance industry and a strong background in the Majesco Billing System or Guidewire. The ideal candidate will have hands-on experience in managing digital products related to financial applications, driving product strategy, and collaborating across cross-functional teams to deliver high-impact solutions.


Responsibilities:

  • Product Strategy and Roadmap: Develop and own the product strategy and roadmap for financial systems and applications, specifically around the Majesco Billing platform.
  • Stakeholder Collaboration: Collaborate with stakeholders across finance, operations, IT, and other teams to gather requirements, prioritize features, and ensure alignment with business goals.
  • Product Development: Lead the end-to-end product development lifecycle, including ideation, design, development, testing, and launch, while working closely with engineering teams.
  • User Experience Optimization: Partner with UX/UI designers to create user-friendly and efficient financial application interfaces that improve customer satisfaction and engagement.
  • Data Analysis and Reporting: Use data analytics to monitor product performance, identify areas for improvement, and implement enhancements to drive product adoption and revenue growth.
  • Market Research and Competitive Analysis: Conduct market research and competitive analysis to stay current on industry trends, user needs, and competitors' offerings, particularly in financial technology and billing systems.
  • Project Management: Oversee multiple product initiatives and coordinate with internal and external teams to ensure timely delivery of product features and functionalities.
  • Compliance and Security: Ensure that all financial applications meet regulatory, compliance, and security standards, particularly concerning payment processing and data protection.
  • Customer Advocacy: Act as a voice of the customer, providing insights and feedback to continuously improve product features and functionalities.


Qualifications:


Knowledge & Skills:

  • A background in the insurance industry or related business environment.
  • Strong functional expertise in financial systems and applications, with hands-on experience in the Majesco Billing System/Guidewire/Duck Creek/Origami.
  • Experience synthesizing qualitative and quantitative data to drive decisions for building best-in-class digital products.
  • Understanding of product lifecycle development.
  • Experience defining digital content experiences (experience with insurance products helpful).
  • Ability to evaluate, analyze and interpret the voice of the customer through a variety of data sources.
  • Ability to be strategic and tactical in day-to-day interactions.
  • Demonstrated knowledge of digital channels and platforms (e.g., web, mobile, client PC, partner products, social, video).
  • Familiarity with technologies utilized in the industry and the ability to see their impact.
  • Good consensus-building skills.
  • Ability to convey technical concepts in a clear, understandable way.
  • Ability to overcome internal barriers and negotiate resource constraints to produce successful digital initiatives.
  • Good communication and presentation skills.
  • Prior experience working with 3rd party vendors to deliver results.
  • Ability to establish credibility, influence and effective working relationships with peers and stakeholders.
  • Comfortable interacting and partnering at all levels across the organization.
  • Ability to make decisions in a fast-paced, deadline-driven and rapidly changing environment.


Education & Experience:

  • Required knowledge & skills would typically be acquired through a bachelor’s degree in business, computer science or related field (or equivalent in experience) with 5 - 10 years or related experience.
  • Total individual compensation will take into account a number of factors including but not limited to location, qualifications, scope & responsibilities plus other criteria.

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