Claims Adjuster

Randstad in partnership with The Hanover Insurance Group are actively hiring Associate Adjusters to join their Property Claims team starting on a temp-hire basis. The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative, inclusive environment committed to your development and growth.

It’s not just a job, it’s a career, and we are here to support you every step of the way.

As an Associate Adjuster Inside Property, you will play a vital role in The Hanover's success by providing a critical service to the business and its customers. As a member of the Claims team, you will work in a dynamic and fast paced environment to help our customers after an unexpected event. In your role, you will investigate, evaluate, and help settle our customers’ claims. You will be responsible for meeting and exceeding goals and metrics that drive the success of the claims organization.

What's in it For You?

Adjuster License: The Hanover will sponsor required claims adjuster licenses within 90 days of the start date or as needed

Career Development: Average 3-4 months temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship

Pay Rate: Starting at $24.00/hour; accelerated pay advancement and promotional opportunities within first 3 years aligned to skill and career development

Flexible Schedule: Typically 1-3 days in office, 2-4 days remote; 7.75 hours/day (38.75 hours/week) Monday-Friday; hours may flex between 7:30am – 6pm

May be required to work in office during initial training period

Benefits: Yes, Randstad offers major medical insurance, dental, vision and 401k

Responsibilities:

• Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits

• Analyze, evaluate, negotiate and help settle claims of minimal complexity

• Uses discretion and independent judgment in claim handling

• Possesses basic functional knowledge and skills reflective of study and/or on job development

• Phone contact with customers is required to confirm cause, coverage, liability and damages

• Responds to customers in a polite, professional and empathetic manner, matching their needs with The Hanover’s services

• Identifies possibly suspicious claims and may work with the Special Investigations Unit to resolve and negotiate settlements

• May take recorded statements

• May be required to have and maintain sufficient home-based internet connection

• May be part of a formal training program

Skills and Experience:

• Associate’s degree or working towards your associate’s degree is strongly preferred

• Typically 1 -3 years of experience in the service, financial, or hospitality industry preferred

• For Workers Comp and Personal Injury Protection (PIP) ONLY: Knowledge or experience in medical services a plus

• For Commercial General Liability ONLY: Knowledge or experience in medical terminology and/or construction a plus

• Self-starter

• Has an energetic, positive and professional attitude

• Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office products (Word/Excel); Independent use of provided resources

• Excellent written and verbal communication skills using a variety of tools including phone, email, a core claims system and vendor platforms

• Seeks to collaborate and promotes inclusion and respect

• Has good judgment and makes decisions in an informed, confident and timely manner in the best interest of the company and policy holder

• Thinks critically and anticipates, identifies and develops solutions to problems in a timely manner; operates with latitude for un-reviewed action or decision

• Dedicated to meeting the expectations of internal and external customers

• Understands the importance of teamwork and developing and maintaining cooperative relationships

• Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively

• Excellent organizational skills, time management and ability to multitask

• Agile and adapts to new or different changing situations, requirements or priorities

• High level of emotional intelligence

• Seeks innovative solutions and is innately inquisitive

Physical Demands & Work Environment:

• Ability to use a personal computer and other standard office equipment

• Ability to sit and/or stand for extended periods (75%-90%)

• Ability to perform work in a dynamic environment