Customer Service Assistant
3 weeks ago
On-Demand Group is currently seeking for a Customer Service Assistant for a 6-month contract engagement to start.
Job Title: Customer Service Assistant
Duration: Contract to Hire
Location: Bloomington, MN (Hybrid)
Working Environment: Hybrid
Job Description:
• Processes OneTrust privacy contacts within the required timeframe; reporting any anomalies
• Process app and gift card contacts within 72 business hours; reporting any anomalies
• Answer promptly and accurately route corporate receptions calls from 7:30am-10:00am M-F
• Monitor corporate voicemail boxes daily
• Accurately transcribe fan voicemails into contact forms
• Forward voicemails as appropriate
• Monitor and process incoming emails to Fan Relations team email box per directions provided
• Print, track and send gift cards letters to fans
• Print and send letter correspondence to fans
• Review incoming physical mail, scan and document contact in database; assigning as required
• Assist with ordering of Gift Cards
• Other projects as assigned
Education and Qualifications:
• High School Diploma or GED equivalent required
• 2-5 years in a customer service-related position; call center or Quick Service (QSR) industry preferred
• Excellent written and verbal communication skills required.
• Able to exercise tact, patience, and professionalism at all times in responding to consumers and colleagues, regardless of issue or their demeanor.
• Intermediate computer skills (Microsoft Word and Excel)
• Strong technical aptitude a plus
• Excellent data entry skills
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously.
• Well organized with a high attention to detail and accuracy
• Ability to work quickly in a fast-paced environment with frequent interruptions.
• Ability to work independently with little supervision.
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