Customer Service Assistant

3 weeks ago


Bloomington, United States On-Demand Group Full time

On-Demand Group is currently seeking for a Customer Service Assistant for a 6-month contract engagement to start.


Job Title: Customer Service Assistant

Duration: Contract to Hire

Location: Bloomington, MN (Hybrid)

Working Environment: Hybrid


Job Description:

• Processes OneTrust privacy contacts within the required timeframe; reporting any anomalies

• Process app and gift card contacts within 72 business hours; reporting any anomalies

• Answer promptly and accurately route corporate receptions calls from 7:30am-10:00am M-F

• Monitor corporate voicemail boxes daily

• Accurately transcribe fan voicemails into contact forms

• Forward voicemails as appropriate

• Monitor and process incoming emails to Fan Relations team email box per directions provided

• Print, track and send gift cards letters to fans

• Print and send letter correspondence to fans

• Review incoming physical mail, scan and document contact in database; assigning as required

• Assist with ordering of Gift Cards

• Other projects as assigned


Education and Qualifications:

• High School Diploma or GED equivalent required

• 2-5 years in a customer service-related position; call center or Quick Service (QSR) industry preferred

• Excellent written and verbal communication skills required.

• Able to exercise tact, patience, and professionalism at all times in responding to consumers and colleagues, regardless of issue or their demeanor.

• Intermediate computer skills (Microsoft Word and Excel)

• Strong technical aptitude a plus

• Excellent data entry skills

• Strong ability to multi-task and prioritize multiple projects and requests simultaneously.

• Well organized with a high attention to detail and accuracy

• Ability to work quickly in a fast-paced environment with frequent interruptions.

• Ability to work independently with little supervision.



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