Information Technology Specialist

2 weeks ago

Los Angeles, United States Satwic Inc Full time

JD:

Education and Certification Requirements:

  • Bachelor's degree in Computer Science, Computer Engineering or related field of study, or equivalent IT work experience.

Minimum Qualification:

  • Knowledge of office productivity tools and/or software, such as Microsoft Office Suite and/or Google Drive, sufficient to select the appropriate tool based on their capabilities to compile and document information and/or make recommendations to end users about which tool and/or software to use to meet their needs.
  • Knowledge of local area network (LAN) configurations and communication protocols, such as open systems interconnection (OSI) model layers, which include transmission control protocol/internet protocol (TCP/IP), application, host-to-host transport, internet, and network interface, sufficient to troubleshoot and/or diagnose issues such as network connectivity, slow performance, desktop configuration, and determine if the issue is related to the network, system, or application.
  • Knowledge of computer hardware and their use, including workstations, mobile devices, printers, and/or tablets, networking devices, such as routers, switches, and/or Wi-Fi access points, and software tools, including Malware Bytes, Wireshark, network protocol analyzers, and/or Disk Checker sufficient to support, develop, and/or evaluate a new or existing system and its potential benefits, such as time and cost, improved efficiency, output quality, control, and information access to meet user needs.
  • Knowledge of various operating systems such as iOS, Microsoft Windows, and/or Linux, including their use, interoperability, capabilities, and limitations sufficient to understand limitations and advantages of each platform and determine the best operating system for a specific application.
  • Knowledge of disaster recovery systems, such as synchronous or asynchronous, procedures including understanding and establishing recovery time/point objectives (RTO/RPO), and/or best practices, such as backing-up and restoring data, off-site storage, and/or data replication sufficient to ensure business continuity by planning, implementing, and/or managing these systems, and determining importance of an application, its recovery feasibility, and cost.
  • Knowledge of Information Technology Service Management (ITSM) frameworks and methodologies such as Information Technology Infrastructure Library (ITIL), International Organization for Standardization (ISO), and/or Control Objectives for Information-related Technologies (COBIT) sufficient to align business processes with department standards and provide effective and efficient service to stakeholders and/or the overall business.

Preferred Qualification:

  • Experience providing IT services for a public agency; and
  • Experience with public agency security policies, restrictions, and processes;
  • Basic level understanding of diversity, equity, and inclusion and the intersectionality of class, race, and gender in civil rights, human rights, and beyond.

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