Wedding Sales

4 weeks ago

San Francisco, United States SF Event Space Full time

Role Summary


Oversees event detailing and all Wedding services. Provides office, site tour, and on-site event coverage as dictated by contracted business.


Core Responsibilities


Please note that this is not an exhaustive list of everything that needs to be done

Our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:

  • Answer wedding telephone lines and direct calls as needed
  • Maintain a relationship with social and business contacts through the sales process and planning of weddings
  • Promote positive relations with guests and employees
  • Maintain a peer relationships with Group Sales, Reservations, and Corporate Event Manager to ensure department runs smoothly
  • Responsible for selling, planning and managing all facets of Weddings and some Social Events
  • Act as a liaison between the sales and operations department of the venue to ensure a successful wedding/event for the clients and all of the client’s needs are met and communicated accurately and efficiently to all departments
  • Assist in contacting clients and timely collection of all deposits for wedding. Keep track of deposits received and past due for timely collection of deposits upon the direction of the Director of Sales & Marketing
  • Provide info for update and distribution of weekly Catering pace report; Identify problem areas
  • Responsible to pull Resume at 30 days and get direction on client needs, data collection, including expected vendors, and wedding/group itineraries to distribute to staff
  • Attend the arrival meeting for day before and day of wedding/event
  • Prepare reports for weekly meetings including BEOs and resumes
  • Call clients for their function guarantee numbers and adhere to departmental policies
  • Coordination of contacting florists, equipment rental and other authorized vendors to execute arrangements for functions
  • Maintain confidentiality and security of specified resort information, correspondence, reports and files
  • Review status of incomplete work and follow up actions with managers before end of work day
  • Execute special projects with minimal supervision
  • Provide accounting administrative support for weddings and events by creating spreadsheets, entering F&B minimums or any other necessary support to create a smooth accounting process for all wedding groups
  • Assist in the creation of HTML documents for internal events
  • Assist Banquet Manager with running functions on property
  • Sell elopements and be the onsite coordinator for the vendors and couple
  • Attend and assist with preparing Bridal show / marketing materials
  • Format and re-file updated Catering Menus
  • Generate thank you notes and service evaluations for all wedding/event clients
  • Coordinates all audiovisual requirements of the client and ensures that proper equipment is ordered
  • Be on-site for all weddings
  • Participate in weekly sales meetings and operations meetings to communicate the upcoming group’s needs

Required Qualifications

  • Previous experience in Wedding Planning, Catering, Conference Services or Banquets
  • Must be positive, result orientated and can work under pressure
  • Great communication skills and ability to work with a diverse group of team members including sales staff. and food and beverage staff
  • Comprehensive knowledge of personal computers and various property specific applications, such as Delphi, Opera, Word, Excel, Outlook and Internet
  • Operational knowledge of reservations and national sales process
  • Knowledgeable of all corporate department functions
  • Knowledgeable with legal and contractual agreements
  • Ability to do comp set shops and create and price banquet menus appropriately
  • Knowledgeable of revenue forecasting and variance preparation
  • Well-organized, detail oriented with excellent follow-up
  • Minimum of 3 years of experience in weddings and event services or event management
  • Excellent written and verbal communication skills
  • Exceptional follow through, attention to detail and sense of urgency
  • Ability to multi-task and coordinate multiple projects simultaneously
  • Ability to make smart decisions that support both hotel and culinary operations and the catering/banquets function
  • Thorough understanding of sales and event contract language
  • Must work across all departments with an emphasis on food & beverage teams
  • Strong client/guest service skills
  • Professional appearance and demeanor
  • Ability to professionally represent the resort, and interact with clients in a polished, responsible, and timely manner
  • Ability to run and analyze sales and catering reports and complete all program actuals
  • Able to work flexible days and hours based on client programs and demands
  • Knowledge of competitive landscape

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