AV Support L2

1 month ago


Austin, United States Themesoft Inc. Full time

Themesoft is seeking a " AV Support L2 ” for one of our clients in “Austin, TX / San Jose, CA / Santa Clara, CA (Onsite)” A global leader in business and technology services.

JOB INFORMATION

Job Title :- AV Support L2

Job Location :- Austin, TX / San Jose, CA / Santa Clara, CA (Onsite)

Type: Contract

Work time- 2pm PST -10pm PST

  • Bachelor’s degree in computer science, Information Systems, or other related field. Or equivalent work experience.
  • Typically has 3 to 5 years of related work experience.
  • Experience with c-suite interaction a plus. Calm and collected in a fast pace environment required.
  • Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
  • Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
  • Basic understanding of networking and network protocols
  • Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
  • Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
  • Process service requests within the Video and Event Services area.
  • Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
  • Schedule, setup, and disconnect video conferences for internal and external meetings.
  • Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
  • Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
  • Conduct equipment audits including c-suite spaces.
  • Follow defined processes and ensure that the processes are adhered to by the team.
  • Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
  • Must be a self-starter with the ability to work independently and as part of a team. Will be working second shift.
  • Strong time management, prioritization, and analysis skills. Ability to multi-task.
  • Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
  • Understanding and troubleshooting Crestron, Bi-Amp and Extron, and Allen and Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
  • Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
  • Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.



  • Austin, United States Avance Consulting Full time

    AV Support SpecialistAustin, TX- OnsiteQualificationsExperienced in AV installations (cable management, device add, move, change) and operations support (daily test and break fix support) in a large corporate environment and an understanding of audio/video signal flowUnderstanding of basic networking technology, video transmission over networkBe able to...


  • Austin, United States Themesoft Inc. Full time

    Hi Associates,Themesoft is seeking a " AV Support L2 ” for one of our clients in “Waco, TX (Onsite)” A global leader in business and technology services.JOB INFORMATIONJob Title :- AV Support L2Location:Austin , TX - 2 PM CST -10 PM CSTSanta Calara, CA - 2 PM PST -10 PM PSTJob Type: ContractLook with – Working knowledge of video infrastructure and...


  • Austin, United States Themesoft Inc. Full time

    Hi Associates,Themesoft is seeking a " AV Support L2 ” for one of our clients in “Waco, TX (Onsite)” A global leader in business and technology services.JOB INFORMATIONJob Title :- AV Support L2Location:Austin , TX - 2 PM CST -10 PM CSTSanta Calara, CA - 2 PM PST -10 PM PSTJob Type: ContractLook with – Working knowledge of video infrastructure and...


  • Austin, United States Themesoft Inc. Full time

    Hi Associates,Themesoft is seeking a " AV Support L2 ” for one of our clients in “Waco, TX (Onsite)” A global leader in business and technology services.JOB INFORMATIONJob Title :- AV Support L2Location:Austin , TX - 2 PM CST -10 PM CSTSanta Calara, CA - 2 PM PST -10 PM PSTJob Type: ContractLook with – Working knowledge of video infrastructure and...


  • Austin, United States EOS IT Solutions Full time

    WHO WE ARE: EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business...


  • Austin, United States Visa Full time

    CookieUpphrDomnFretagSyfteCookie __cfduid (x 2)Upphr 1 rDomn cdn.visa.comFretag Cloudflare, Inc.Syfte AuktorisationUpphver skerhetsrestriktioner baserade p beskarens IP-adress. Upphver skerhetsrestriktioner baserade p beskarens IP-adress.Cookie __cflbUpphr 23 timmarDomn cdn.visa.comFretag Cloudflare, Inc.Syfte Ditt beskCookie relaterad till lastbalansering....

  • Desktop Support

    3 weeks ago


    Austin, United States eTeam Full time

    Job Description : As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning...


  • Austin, United States Motion Recruitment Full time

    Leader in their industry, our exciting global SaaS construction platform client seeks a contract IT Support Specialist. This is an onsite position located in Austin, TX. We’re looking for an IT Support Specialist to provide world-class service to our colleagues across all client locations. In this role, you’ll drive employee productivity by equipping...

  • IT Support Specialist

    2 weeks ago


    Austin, Texas, United States Motion Recruitment Full time

    Leader in their industry, our exciting global SaaS construction platform client seeks a contract IT Support Specialist. This is an onsite position located in Austin, TX.We're looking for an IT Support Specialist to provide world-class service to our colleagues across all client locations. In this role, you'll drive employee productivity by equipping and...

  • Sr. Hadoop Admin

    7 days ago


    Austin, United States Omni Inclusive Full time

    Job Description : We are looking for strong Hadoop admin's who has extensively worked on debugging Hadoop problems on production Support (L2 ). Required skills : (No graduated profiles from JNTU / ANU/Kakatiya / Osmania university ) • Minimum Experience-7-9 Years • Must have Hands-on experience on managing Multiple Hortonworks Clusters. Troubleshooting,...

  • ) ETL Developer

    7 days ago


    Austin, United States Saxon Global Full time

    Work Location: local to Chicago (Hybrid work schedule 3 days/week) Potential contract to hire opportunity-based on budget and need. Project Overview: Looking for an experienced DataStage ETL developer responsible for enhancing and supporting data ingest\egress integrations with Risk & Compliance Applications. Snowflake and Power BI knowledge required.This is...


  • Austin, United States Diverse Lynx Full time

    Title: Network Design Engineer Location: 100% Remote Type: Contract Job Description: The Network Design Engineer is responsible for designing and implementing system data networks that meet the company and business user's requirements and are supportable by the System and Network Operations team, follow all corporate security policies, and provide a...


  • Austin, United States Diverse Lynx Full time

    Title: Network Design Engineer Location: 100% Remote Type: Contract Job Description: The Network Design Engineer is responsible for designing and implementing system data networks that meet the company and business user's requirements and are supportable by the System and Network Operations team, follow all corporate security policies, and provide a...


  • Austin, United States Fiserv Full time

    **Sr. Product Support Specialist** You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices if you strive to be a part of a...


  • Austin, United States WGNSTAR Full time

    WG NSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on-the-job training, and tailored development. We know we need talented people like you who hold similar values, which is why we do not put limits on learning,...


  • Austin, United States Zortech Solutions Full time

    Job DescriptionJob DescriptionRole: Platform Engineer/ArchitectLocation: Austin, TX-OnsiteDuration: FulltimeJob Description:Check with candidates that they have hands-on experience mainly in Terraform, GKE and relevant experience in GCP services (minimum 2 years).Provide L1 (Monitoring), L1.5 (Basic Dev and Incident Management), L2 (Complex Incident...

  • Alteryx Admin

    1 day ago


    Austin, United States PeopleNTech Full time

    Role: Alteryx AdminLocation: Austin / Westlake TX (Austin more preferred) This is 100% onsite role from Day 1 all 5 days/week.Max Salary: $115K What You'll DoProduction migration/deployment of artifacts & associated filesProvide L1 (Monitoring), L1.5 (Basic Dev & incident management) support, L2 (Complex Incident Management), L3 (Complex Dev) support from...


  • Austin, United States Clear me Full time

    Our Field Engineer will assist and support the technology infrastructure for our Airports and other venues across multiple cities within their designated region. You will join a highly technical team dedicated to ensuring technology stability and reliability for our Ambassadors and members. This individual will be a customer-focused technologist who thrives...


  • Austin, United States IBM Full time

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Austin, United States Amazon.com Services LLC Full time

    We are seeking an experienced and driven Senior Technical Product Manager to join our Infrastructure Platform Management team. You will play a crucial role in driving the strategy, development, and implementation of Event Management and Discovery solutions within our ServiceNow platform. Collaborating closely with key stakeholders in Infrastructure...