System Engineer

Found in: Appcast US C2 - 1 week ago

Minneapolis, United States UCare Full time

Work Location: Office for Your Day


Position Description

As the System Engineer – Storage, you will be responsible to ensure effective and efficient infrastructure system functionality, including all data center, data closet, server systems and peripherals. You will work proactively and reactively to resolve infrastructure system issues in an efficient, timely, and effective manner, to maximize business productivity and minimize business downtime. You will collaborate with the Data Center and Infrastructure Operations Senior Manager and business teams to understand business needs and create forward thinking business solutions. Participate in environment design sessions and enterprise Committees as appropriate.


  • Address infrastructure system needs in a proactive, timely and efficient manner.


  • Recommend, assist and lead infrastructure system upgrades, including after-hours maintenance. Coordinate and perform switch, router and server installs and upgrades.


  • Review changes and enhancements to infrastructure systems and make recommendations related to deploying enhancements to UCare's environment.


  • Monitor the infrastructure systems to maintain consistent system health and identify and address issues efficiently and effectively.


  • Assist with implementing Data Center infrastructure technology improvements.


  • Assist with the business continuity and disaster recovery processes for the infrastructure systems.


  • Participate in on-call support rotation.


  • Assist the Service Desk in providing end user support as needed.


  • Coordinate and assist in the maintenance and development of infrastructure system documentation.


  • Collaborate with the Data Center and Infrastructure Operations Senior Manager on the future direction for UCare's infrastructure.


  • Stay abreast of current technology trends, especially as they relate to health insurance and health care delivery.


  • Assist in the development and maintenance of user manuals and guidelines.


  • Collaborate with other members of the IT department to assist in resolving problems with infrastructure products or company hardware systems.


  • Other projects and duties as assigned.


Education

Bachelor's degree in Computer Science preferred; demonstrated experience may be considered in lieu of degree.

Required Experience

At least four years of supporting and maintaining storage solutions. Primarily NetApp storage solution infrastructure including storage arrays associated switching infrastructure. This includes mapping LUNS, configuring SAN zones, merging SAN fabrics, and creation of storage groups. Experience in Windows and Unix server environments. Software and hardware troubleshooting experience and knowledge of applicable security and data privacy practices and laws.

Preferred Experience

Experience supporting Brocade switches, Windows and UNIX/Linux systems, Rubrik, Cisco LAN/WAN infrastructure, M365, SharePoint, Active Directory, Microsoft System Center, and Microsoft Server and ITIL experience a plus.

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