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Retail CRM Manager
3 months ago
What are we looking for in our Retail CRM Manager?
Russell Tobin's client, an American computer and consumer electronics company is hiring for a Retail CRM Manager in Cupertino, CA
Apply Now
Employment Type: Contract/Hybrid
Location: Cupertino, CA
Pay rate: $66 - $75/hr, DOE
Responsibilities:
- As Retail CRM Manager, you will drive Retail’s CRM capability for the global retail business focused on customer acquisition and retention.
- You will ensure the health of the capability by delivering database integration, privacy compliance, and quality measurement.
- Through this role you will grow customer lifetime value with an optimized and evolving portfolio of communication levers that you help to integrate.
- You will effectively partner with analytics to design an effective and scalable measurement system and identify the key events through mining complex data sets.
- You will partner with business, database, and product owners to design specific opportunities to engage customers by delivering a dynamic infrastructure that leverages existing and new technologies.
- You will serve as the CRM technology and execution expert ensuring functionality and processes are aligned to brand, business, and program priorities.
Requirements:
- 8-10 years’ experience designing and leading a CRM function/team across a matrix organizational structure for a multi-national e-commerce company.
- Experience identifying and advocating CRM technologies and programs that deliver personalized, automated on platform and outbound communications at scale.
- Experience working in a global organization on multi-market, multi-language projects
- Comfort with data analysis, building forecasts and evaluating models to drive key KPIs
- Able to work independently and with ambiguity innovating down to the details to develop a new idea
- Strong program and project manager skills
- Able to manage complexity by synthesizing information
- Extraordinary storyteller with strong written and verbal communication skills; strong at building and delivering compelling presentations
- Able to engage, influence and balance needs of multiple stakeholders at all levels
- Top performer consistently achieving results and persisting in the face of challenges
- Curious and proactively learns through experimentation when tackling new problems
- Building things from scratch CRM Experience
- Experience working in Tech consulting firm
Nice to have:
- Bachelor’s degree in relevant subject
- Retail (online and in store) and product launch experience
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
#CB
Rate/Salary: $66 - $75/hr, DOE
