Adobe Customer Journey Analytics Developer

1 week ago

Weehawken, United States Synechron Full time

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.


Our challenge

We are seeking an experienced Adobe Customer Journey Analytics Developer to join our digital analytics team. The ideal candidate will play a key role in implementing, configuring, and optimizing Adobe CJA to deliver comprehensive and actionable insights across the customer journey. This role involves working closely with stakeholders to understand business requirements, leveraging Adobe Experience Platform data, and enabling sophisticated analysis to improve customer experiences and drive business outcomes.


Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $120k - $130K/year & benefits (see below).


The Role

Responsibilities:

  • Implement and configure Adobe Customer Journey Analytics (CJA) solutions, including data ingestion, transformation, and reporting.
  • Develop and maintain customer journey dashboards and visualizations that provide actionable insights to stakeholders.
  • Integrate CJA with Adobe Experience Platform (AEP) and other relevant data sources to ensure data accuracy and consistency.
  • Collaborate with business analysts, marketing teams, and other stakeholders to define and refine analytics requirements.
  • Create complex segments, calculated metrics, and data filters to enhance the granularity of reporting.
  • Conduct thorough data analysis to identify trends, patterns, and key insights related to customer behavior.
  • Troubleshoot and resolve any issues related to data collection, data integrity, or reporting inconsistencies within Adobe CJA.
  • Optimize data architecture, tagging, and tracking configurations for more efficient data flow and analysis.
  • Provide training and guidance to internal stakeholders on leveraging Adobe CJA tools and dashboards.
  • Stay up-to-date with Adobe Experience Cloud updates and emerging trends in digital analytics.


Requirements:

You are:

  • Bachelor's degree in Computer Science, Information Technology, Marketing Analytics, or related field.
  • 3+ years of experience working with Adobe Customer Journey Analytics or similar tools within Adobe Experience Cloud.
  • Strong proficiency in Adobe Experience Platform (AEP), including data layer architecture and tagging solutions.
  • Proven experience in data visualization and dashboard creation using Adobe CJA, including building reports, metrics, and insights.
  • Familiarity with JavaScript, SQL, JSON, and data query languages used within Adobe analytics platforms.
  • Knowledge of digital marketing, customer segmentation, and data-driven personalization strategies.
  • Excellent analytical and problem-solving skills, with the ability to handle complex datasets and provide meaningful insights.
  • Strong communication skills, able to explain technical concepts to non-technical


We can offer you:

  • A highly competitive compensation and benefits package
  • A multinational organization with 58 offices in 21 countries and the possibility to work abroad
  • Laptop and a mobile phone
  • 10 days of paid annual leave (plus sick leave and national holidays)
  • Maternity & Paternity leave plans
  • A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
  • Retirement savings plans
  • A higher education certification policy
  • Commuter benefits (varies by region)
  • Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
  • Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
  • A flat and approachable organization
  • A truly diverse, fun-loving and global work culture


S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

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