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Associate Analyst, Customer Solutions

2 months ago

North Richland Hills, United States XPO Full time

What you’ll need to succeed as an Associate Analyst, Customer Solutions at XPO

Minimum qualifications:

  • Bachelor’s degree or equivalent work or military experience  

Preferred qualifications:

  • 1 year of analytical experience or equivalent combination of education and experience
  • 1-2 years of logistics or transportation experience

About the Associate Analyst, Customer Solutions job

Pay, benefits and more:

  • Competitive compensation package
  • Full health insurance benefits available on day one
  • Life and disability insurance
  • Earn up to 15 days of PTO over your first year
  • 10 paid company holidays
  • 401(k) option with company match
  • Education assistance
  • Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

  • Review premium service shipments daily to identify any at risk shipments
  • Maintain responsibility for daily reports and other customer communications
  • Build trust with customers by providing insight and value to the XPO shipping experience
  • Maintain a clear understanding of each premium service product and use data to suggest improvements or raise concerns
  • Partner with supervisor and team daily to ensure customer needs are met
  • Provide feedback and ideas for improvements
  • Use a variety of tools to perform work efficiently and meet requirements
  • Use critical thinking and resourcefulness to resolve any unexpected issues
  • Demonstrate a can-do attitude, strong work ethic, teamwork and respect for others while working

#LI-Hybrid

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.