Senior Specialist, Customer Solutions

3 weeks ago

North Richland Hills, United States XPO Full time

What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPO

Minimum qualifications:

  • 2 years related experience or equivalent combination of education and experience

Preferred qualifications:

  • 2-4 years of logistics or transportation experience  

 

About the Senior Specialist, Customer Solutions job

Pay, benefits and more:

  • Competitive compensation package 
  • Full health insurance benefits are available on day one
  • Life and disability insurance
  • Earn up to 13 days of PTO over your first year
  • 10 paid company holidays
  • 401(k) option with company match
  • Education assistance
  • Opportunity to participate in a company incentive plan

 

What you’ll do on a typical day:

  • Influence cross-functional teams to provide delivery on the expected schedule and take ownership of each potential failure, often asking for prioritization of a particular shipment or preparing another team to perform above standard services
  • Understand your customers’ requirements and commit yourself to the oversight necessary to ensure success
  • Produce daily reports and other customer communications.  Build trust with your customers by providing insights and value to the XPO shipping experience
  • Keep all systems up to date so accurate reporting is available and accurately identify any failures and record the root cause of the failure and the party responsible
  • Provide feedback and ideas for process improvements #PIQ 

 

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

 

Review XPO's candidate privacy statement here.

PandoLogic. Category:Customer Service, Keywords:Customer Solutions Provider, Location:North Richland Hills, TX-76180

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