Parts Dispatcher

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

The AutoNation or ACP Auto Parts, LLC. Dispatcher is responsible for routing deliveries, interacting with drivers (company and/or third-party), assigning routes, maintaining an on-time delivery schedule, using TMS software, handling customer delivery inquiries, and communicating to drivers their duties for the day.  

Who Would I Interact With?

Reports to the Parts Manager or ACP Auto Parts Warehouse Manager / Director.  Interacts with region and corporate management Team members, customers, drivers, salespeople and other store Team members.

What are the day-to-day responsibilities?

• Execute customer orders from receipt of order through to delivery of product by building loads, assigning drivers and equipment.

• Assist drivers in checking for damaged parts, returns, cores and with open invoices (invoice to cashier).

• Monitor driver and vehicle performance while in route through automated tracking software, including route issues and potential Hours of Service constraints.

• Assist drivers with load, customer, or paperwork issues whenever required, including after or before normal business hours. Ensure shipments depart on time and according to schedule.

• Update Inside Sales Representatives regarding order status, including any issues that impact order requirements. Update the notes field in the TMS with such issues.

• Monitor, and address delay times on loads to determine if there were customer issues, driver and/or equipment problems, or other unforeseen circumstances

• Supervise all drivers and adjust routes as needed for absentee drivers.

• Constantly monitor the delivery log for day with loaders and parts pullers.

• Adjust cut off times if needed and notify CSR supervisor about changes.

• Monitoring the fleet to ensure equipment is clean and maintained regularly.

• Assist with the completion of accident reporting and investigation.

• Communicate with direct supervisor regarding overall operation status and performance. Advise supervisor of issues or irregularities impacting the operation or the customer.

• Answer all operator/driver inquiries/problems in a quick and efficient manner.

• Other duties as assigned.

       
What are the requirements for this job?

• High School diploma or equivalent

• Two years’ experience as a Dispatcher

• Excellent communication and problem-solving skills

• Adhere to all policies and procedures

• Working knowledge of Microsoft Office

• Maintain good attendance.

• Valid in-state driver’s license and have and maintain an acceptable, safe driving record

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits

• Exclusive RX Pet program offering discounts on medications

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

---