Operations, Director

3 weeks ago

Dallas, United States Clinitiative Health Research Full time
Clinitiative Health Research is a pioneering force in the clinical trial industry. Based in the United States with a global reach, we are at the forefront of connecting top-tier pharmaceutical companies and Clinical Research Organizations (CROs) with the most distinguished principal investigators and clinical research sites. Our mission is to significantly enhance the success rates of clinical studies through strategic partnerships. At Clinitiative, we pride ourselves on delivering bespoke business development solutions tailored to the intricate needs of our clinical research site clients. Our robust portfolio of business development, operations, and marketing programs is meticulously designed to meet the unique challenges faced by our partners. As part of our dynamic team, you will collaborate closely with industry-leading pharmaceutical firms and CROs, driving innovation and excellence in clinical research. We are committed to providing our partners with unparalleled expertise and the most proficient clinical research sites, ultimately elevating the success of their clinical studies. Explore the opportunity to make a tangible impact in a thriving, cutting-edge environment where your contributions will propel our shared vision forward. Join us at Clinitiative Health Research, where your expertise will help shape the future of clinical trials worldwide.

Job Overview: The Associate Director of ClinSelect will oversee the ClinSelect teams: Feasibility Engagement, Clinical Data Integration, and Client Success Managers. This leadership role is pivotal in managing strategic operations to optimize internal processes, enhance client satisfaction, and achieve organizational goals. The Associate Director will focus on meeting key performance metrics, promoting team collaboration, and driving continuous improvement across all operations within their department. A significant aspect of this role includes maintaining the highest standards of quality and compliance while ensuring operational efficiency in clinical trials, positioning the organization for strategic success. This role is suited for a strategic thinker with a passion for enhancing operational processes and driving teams towards achieving business goals. The ideal candidate will possess a blend of analytical prowess and innovative thinking, coupled with a robust understanding of the clinical trials landscape.

Key Responsibilities:

  • Strategic Oversight and Team Management: Provide leadership and direction to ensure operational excellence across the Trial Management, Clinical Trial Liaison, and Client Success teams. Manage the recruitment, training, and development of team members to maintain high performance and compliance with industry standards
  • Performance Metrics and Targets: Develop and oversee key performance indicators (KPIs) for all divisions, focusing on new feasibilities, client retention, study awards, and milestone completions. Set and enforce quarterly targets, utilizing performance reviews to monitor progress and pinpoint areas needing enhancement
  • Operational Efficiency and Process Optimization: Assess and refine operational processes to boost efficiency and effectiveness. Ensure seamless team integration and communication to facilitate efficient information transfer and responsibility sharing
  • Client Engagement and Retention: Forge strategies to increase client engagement and satisfaction, thereby boosting retention rates and expanding study awards. Analyze client feedback and collaborate with the Client Success Manager to tailor services and communication to client needs
  • Compliance and Quality Assurance: Uphold strict compliance with company policies and ethical standards. Implement robust quality assurance practices to maintain excellence in trial management, data integrity, and client interactions
  • Innovation and Business Development: Encourage and support innovation within teams to devise new client engagement tactics, trial management methodologies, and operational efficiencies. Partner with the sales team to align operations with market opportunities, aiming to expand clientele and penetrate new markets
  • Reporting and Stakeholder Communication: Regularly report to senior management on operational status, challenges, and strategic initiatives. Act as a principal liaison for internal and external stakeholders, ensuring strategic alignment and effective communication

Requirements

Qualifications:

  • Minimum of 7 years of experience in clinical trial management or operations, with at least 3 years in a leadership role.
  • Proven track record of managing teams and successfully meeting performance targets.
  • Strong understanding of clinical trial processes and regulations.
  • Exceptional leadership, communication, and organizational skills.
  • Ability to strategize, implement, and maintain operational efficiencies.
  • Strong analytical and problem-solving abilities.
  • Excellent stakeholder management and client relations skills.

Education/ Experience:

  • Bachelor's degree in Life Sciences, Business, Marketing, or related field; Master's degree preferred.
  • Minimum of 7 years of experience in clinical trial management or operations, with at least 3 years in a leadership role.

Benefits

What We Offer:

  • A dynamic work environment with a focus on growth and professional development.
  • Competitive salary and benefits package.
  • Opportunities to significantly impact the success and expansion of our clinical trial network.

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