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Remote Call Center Specialist

1 month ago

Chicago, United States Insight Global Full time

Title: Call Center Specialist

Job Type: 6 Month Contract to Hire

Schedule Listed Below in Description

Pay Rate: $20-22/hr

**Must reside in or near Missouri to get fingerprinted


Job Description:

* There are multiple shift times, the call center receives calls between 8:00 AM -- 8:00 PM Monday-Thursday, 8:00 AM -- 5:00 PM on Fridays and 8:00 -12:00 PM CST on Saturdays

* They will be assisting with calls to aid in responding to incoming calls and answering questions from families about childcare subsidy and/or childcare providers seeking to apply for federal or state funds

* Utilize call center software, Genesys Cloud Services for day-to-day tasks

* They will be required to respond accordingly, and ensuring calls are handled in an efficient and effective manner.

* The call center will be answering basic questions about childcare, based on the state's program training


Required Skills & Experience:

* Live in Missouri or on the border of Missouri - MUST get fingerprint completed in Missouri for onboarding

* Experience using phone support system/call center software (five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk, etc.)

* 2+ years of experience in call center (multitasking - taking information over the phone and entering into a system)

* Bachelor's degree preferred or Highschool diploma + 3 year's relevant work experience

* Experience handling call volume and providing quality customer services

* Active listening skills and great communication

* Attention to detail and organizational skills

* Reliable

* Experience working in a remote or hybrid setting - self sufficient

* Capable of passing a background check


Nice to Have Skills & Experience:

* Genesys software experience

* Experience with salesforce or similar CRM

* Experience with SharePoint

* Childcare/Health background

* Government background

* Bilingual

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