Senior ServiceNow Administrator

4 days ago

San Antonio, United States Bridgewater Consulting Group, Inc. Full time

Bridgewater Consulting Group is looking for a Senior ServiceNow Administrator based in the San Antonio, TX. This is a full-time role with Bridgewater, for consulting at our major utility customers in San Antonio, TX and nationwide.


The ideal candidate will need to be located in San Antonio, TX or in the area within an hour's drive of the location.


Responsibilities

  • Responsible for the ServiceNow platform, advanced administration, upgrades, platform operations, application development, maintenance, and technical support escalations
  • Day to day support and maintenance of the ServiceNow platform, work with teams to develop solutions and resolve support issues
  • Adheres to existing platform governance process for support and maintenance
  • Plan, implement, and test version and upgrades with assistance from other platform team members
  • Perform continuous review of ServiceNow modules, access, and performance to ensure system integrity and stability are at optimal levels
  • Provide recommendations on software integrations, and usage to ensure the ServiceNow platform remains current
  • Develop clear and concise technical & process documentation
  • Maintain technical knowledge on current and future ServiceNow features and functionality to drive platform expansion and adoption
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
  • Provides training to a variety of stakeholders to aid in the adoption of the platform and reduction of incident and requests
  • Develop and use advanced scripting skills when necessary, using best practices
  • Developing and collaborating as part of an Agile team
  • Test, document, and deploy high quality solutions with the ServiceNow platform based on industry best practices that meet business needs
  • Creates advanced reports and dashboards as needed


Required

  • Bachelor's degree in technology, business, related or equivalent work experience
  • Must have experience with Washington/Xanadu Version of ServiceNow.
  • Minimum of 5 years' experience as a ServiceNow Administrator or administration of the ServiceNow platform
  • Minimum of 5 years' of hands-on experience with ServiceNow components such as Service Catalog, ITSM, CSM, Asset Management, Release Management, CMDB, Knowledge, Self-service Portal
  • Experience in a client-facing roles with requirements gathering, developing, and implementing information technology solutions / initiatives / service automation
  • Expertise with technical ServiceNow components such as: business rules, client scripts, UI policies, actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc
  • Proficiency with SQL Query, HTML, XML, Java Script, Jelly, jQuery, Bootstrap, Angular JS
  • Experience and understanding of best practices with the ServiceNow Platform, Production Operations, Change Control, and Security
  • Experience with creating and managing technical documentation
  • Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers
  • ServiceNow System Administrator certification is preferred.

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