Customer Service Representative

2 weeks ago

Reading, United States Ammeraal Beltech Full time

Do you want to gain incredible experience with a growing company in an amazing industry? Can you imagine your life without conveyor and power transmission belts?


Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more Our organization is highly focused on customers, employees, entrepreneurship, agility and responsibility. Our values and continuous improvement culture build the foundation of strong and sustainable businesses appreciated by our employees and customers around the world.


We have an opportunity to add a Customer Service Representative to our team.


A day in the life of a Customer Service Representative can look like:

  • Responding to inquiries regarding shipping/delivery dates, order changes and cancellations and quotations in a timely manner.
  • Maintaining familiarity with products, applications, pricing, policies and procedures.
  • Maintaining working relationships with supporting departments, and outside sales.
  • Supporting sales growth opportunities and product launches.
  • Recognizing the need to further investigate possible solutions and escalate customer concerns based on urgency.
  • Handling Customer Complaints (RGA)
  • Calculating lead times and provide quotes for customers.
  • Managing quotes and follow up with outside sales reps regularly.
  • Clear communication with internal departments, outside sales, OEM and Distribution customers.
  • Other duties and projects as assigned



We are looking for you to have

  • Must be able to work in the US
  • 2+ years of customer support experience in the manufacturing industry strongly preferred.
  • High school diploma or GED, BA degree preferred.
  • Strong mathematical and technical aptitude.
  • Excellent verbal and written communication skills, bilingual a plus.
  • Computer skills (MS Excel, Word, Outlook, Power Point, Teams), CRM, Salesforce, VIOP phone system.
  • Ability to work in a team environment.
  • Ability to prioritize work efficiently and effectively under pressure.
  • Ability to adjust to different tasks quickly.
  • Ability to follow all policies and procedures.



The physical requirements include

  • Technical Capacity
  • Ethical conduct
  • Personal Effectiveness/Credibility
  • Detail oriented.
  • Works well within a Team environment
  • Establish and maintain effective working relationships
  • Ability to articulate plans with ease
  • Ability to perform duties timely and creatively
  • Able to express oneself clearly and concisely in oral and email communications
  • Ability function effectively when under pressure



Company benefits and perks

The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.



Other benefits include:

  • ***Competitive starting wage based on experience***
  • 10 paid Holidays
  • Great benefit package, company paid Life Insurance, Short-Term and Long-Term Disability, 401K w/ employer match, and a generous Paid Time Off program.



ABOUT US

Ammeraal Beltech Modular is the member of AMMEGA Group - a global company located in 40 countries.


We value our employees, customers, entrepreneurship and we act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group's businesses provide advanced and high-quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production.



ABOUT THE TEAM

We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high-performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA’s sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well-being.

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