Customer Service Representative

4 weeks ago


Reading, United States Rubi and Lib Design Studio Full time

Customer Service Representative

**Responsibilities to include**:

- Assisting clients with advanced ordering questions
- Facilitate daily order checks to ensure the flow of orders to vendors
- Provide package tracking information to clients
- Troubleshooting existing orders - ensuring production times are adequately applied to orders

**QUALIFICATIONS**
- Minimum of 3.5 years of experience in as a Customer Support Specialist or similar CS role
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work

**PROFESSIONAL SKILLS AND ABILITIES**
- Ability to multi-task, prioritize, and manage time effectively.
- Must have strong, friendly, and upbeat verbal and written English communication skills.
- Must be proficient with a computer, proficient with typing and able to learn new programs and skills quickly.
- Ability to act with a customer comes first attitude.
- Ability to remain cool, calm, collected and organized, even in times of high volume.
- Acute attention to detail and organization is a must.
- Open to a creative workplace that is growing quickly.
- Ability to take direction and to independently
- Ability to represent Rubi and Lib Design Studio (Pink Poppy Party Shoppe, LLC) and be the voice of the company while handling customers and vendors in a professional manner.
- Experience with Etsy and Shopify selling platforms is a plus, but not required.

Pay: $16.00 - $20.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Employee discount
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 3 years (required)

Ability to Relocate:

- Reading, PA 19606: Relocate before starting work (required)

Work Location: In person



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