Account Support Representative

3 weeks ago


St Charles, United States Nidec Mobility America Corporation Full time

RESPONSIBILITIES

This position requires regular attendance and promptness. The applicant must exercise a high level of diplomatic skill in dealing with both the Company’s customers and inter-company personnel when gathering and communicating required data.

· Maintains and enters all sales order information in the Company computer system and develops, compiles, and maintains data on customer related issues in PC software applications

· Provides customers with requested information through both verbal and written communication

· Process and distributes daily production reports to management and supervisory personnel

· Selects the product and processes the necessary paperwork to initiate daily shipments based on the customers requested delivery requests

· Records distribution center complaints and follows ups to assure corrective action is implemented

· Expedites all inter-company functions to assure timely shipment of product

· Assists in the development of production schedules for specific product lines

· Prepares a variety of month-end reports for management distribution

· Support and participation in the Company’s management and quality system including continuous improvement efforts

· Supports the Materials Department personnel in data collection, analysis, expediting, and reporting as required

· Assists with annual physical inventory

· Supports and implements the Environmental policy as it pertains to work activities

· Performs other duties as required or assigned which are reasonably within the scope of the activities enumerated above

Skills and Experience

· Minimum 1-2 years of previous customer service experience with a demonstrated ability to deal with customers

· Strong PC skills with proficiency in Microsoft Office, Word, Excel and Access

· Excellent written and verbal communication skills

· Pleasant telephone etiquette and interpersonal skills

· Familiarity with alpha/numeric keyboard



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