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Medical Case Coordinator

2 weeks ago


Alpharetta, United States Care Connect Medical Full time

Job Summary: 


The Medical Coordinator acts as a liaison for Care Connect Medical and our network clinics to provide an effortless experience for patients. Utilizing exemplary phone courtesy, and clear written and verbal skills, will allow a smooth flow of communication between patients and providers. The Medical Coordinator is organized and able to escalate prioritized issues, and report on patient progress. This role will also perform a variety of clerical, recordkeeping, and customer service tasks to assist with the smooth operation of the organization. 


Duties/Responsibilities: 


  • Oversees Scheduling of patients to ensure seamless referral process. 
  • Communicate professionally and effectively with patients about the status of their treatment referrals. 
  • Fields incoming department phone calls.  
  • Follows up on patient appointments and referrals. 
  • Generates and monitors daily reports. 
  • Notifies management of any existing or potential errors in CRM. 
  • Follows up on clinic correspondence and daily tasks.  
  • Monitors gathered emailed referrals with patient documentation. 
  • Monitors all received, sorted, named, and filed patient documentation. 
  • Records clinic interactions in CRM. 
  • Reports pertinent referral information to applicable parties.  
  • Monitors and assists with patient compliance issues.  
  • Acts as a liaison between medical provider and patient.  
  • Ensures work is conducted in compliance with HIPAA. 
  • Completes other projects and duties as assigned. 


Required Skills and Abilities: 


  • Ability to greet patients and colleagues in a friendly and courteous manner. 
  • Ability to perform conflict resolution techniques for internal or external issues. 
  • Ability to solve problems or escalate to management. 
  • Ability to multitask and manage time effectively. 
  • Ability to independently analyze and prioritize work. 
  • Outstanding problem-solving and organizational abilities. 
  • Caring demeanor towards patients and co-workers. 
  • Excellent written and verbal communication skills. 
  • Ability to record and document patient and clinic interactions. 
  • Ability to generate and monitor daily patient status reports. 
  • Ability to type at least 50 wpm. 
  • Ability to proofread. 
  • Proficient in Microsoft Office Suite or similar software. 
  • Basic understanding of office equipment. 
  • Basic understanding of clerical procedures and systems such as recordkeeping and filing. 
  • Ability to work independently. 
  • Must have the ability to multitask and manage time effectively. 


Education and Experience:  

  • Associate or Bachelor's degree required. 
  • 3 years of medical administrative work preferred. 
  • Experience in hospitality and customer service environments preferred. 
  • Bilingual preferred: English and Spanish.  

 

Physical Requirements:  

  • Prolonged periods sitting at a desk and working on a computer. 
  • Must be able to lift up to 15 pounds at times.  


Care Connect Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.