Senior Manager of Customer Success

2 weeks ago

Englewood Cliffs, United States PRODIRECT Dental Laboratory Full time

Senior Manager of Customer Success

ProDirect Laboratory

PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.

Let's redefine excellence, together.


Job description

Position Highlights: 

We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated Senior Manager of Customer Success. Are you passionate about speaking with medical professionals, and building consultative relationships? As a key player in our Customer Success department, you'll have the opportunity to showcase your talent for driving business and providing world class service to our growing base of customer/house accounts.


We are looking for a manager who will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, generating positive customer experiences, and driving growth through renewals, cold calling and net retention improvements. You will manage, train and develop a team who will provide exceptional customer service to our ProDirect house and field managed accounts.


 About us

Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.


Job Responsibilities

·   Build and lead a world-class team of Customer Success Specialists

·  Manage, recruit and develop a high performing customer focused team

·   Drive practices to track performance of teams and individuals

·   Work cross-functionally with sales, marketing, customer service and operations teams in order to solve issues

related to customer satisfaction

·   Serve as a trusted advisor for customers, supporting a Customer Success Team to develop strong relationships

and a deep understanding of customer needs to deliver an ongoing best-in-class customer experience

·   Advocate for strategic customer needs and feedback

·   Implement and coordinate marketing programs

·   Contributing to sales

·   Onboarding and training clients

·   ProDirect Customer Portal orientation

·   Maximize customer retention

·   Building and maintaining strong relationships with clients

·   Identifying opportunities for upselling and cross-selling


 

Qualifications:

  • Proven successful sales/customer success experience.
  • A management track record of consistently meeting or exceeding team revenue/retention goals.
  • Exceptional communication skills, both verbal and written
  • Key account management. Problem solving, solution oriented mindset.
  • Effectively engage with professionals at all levels.
  • Strong relationship-building abilities
  • A genuine passion for connecting with clients and understanding their unique needs.
  • Cold Calling experience
  • Self-motivated and driven, with the ability to thrive in a fast-paced sales environment.
  • Excellent negotiation and closing skills, coupled with a persuasive and confident demeanor.

 

 Job Type: Full-time


Salary:

  • $80000 to $90000 (Based on experience) per year base salary.
  • Bonus Potential

      

Benefits:

  • 401(k) + 3% corporate match
  • Dental/Health/Vision insurance
  • Vacation and Holidays
  • Referral program
  • Career advancement opportunities


Experience:

  • 2 years customer success or sales experience (Required)
  • 2 years Dental or Medical Device sales experience (preferred)
  • Management and cold calling experience (preferred)


Work Location:

  • Office Based
  • ProDirect Dental Laboratory
  • 190 Sylvan Ave, C7
  • Englewood Cliffs, NJ 07632


 

Join our dynamic team and unleash your passion for closing deals, speaking with professionals, and developing meaningful relationships. Take the next step in your sales career and apply today

 

       

  • Senior Customer Success Manager

    1 month ago

    Englewood Cliffs, United States CareerBuilder Full time

    The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. Static and dynamic content editing A rich text element can be used with static or dynamic content. For static content, just drop it into...

  • Senior Customer Marketing Manager, Expansion

    4 days ago

    Englewood Cliffs, United States OWN Full time

    Senior Customer Marketing Manager, Expansion Englewood Cliffs, New Jersey, United States Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain...

  • Senior Category Manager

    7 days ago

    Englewood Cliffs, United States International Executive Service Corps Full time

    LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good”! As a global leader, we strive for greatness not only in the products we make but in our people. That...

  • MOP Solution Sales Manager/Senior Manager

    1 month ago

    Englewood Cliffs, United States IN2U Full time

    Job DescriptionJob DescriptionResponsibilitiesIdentify potential partners in segments/industries and build compelling value propositions for LG CNS solutions. Working closely with clients, media, and agencies, driving customers to transition to intelligent advertising solutions, and delivering vision and strategy using the many features MOPs offer....

  • MOP Solution Sales Manager/Senior Manager

    2 days ago

    Englewood Cliffs, United States IN2U Full time

    Job DescriptionJob DescriptionJob Description:ResponsibilitiesIdentify potential partners in segments/industries and build compelling value propositions for LG CNS solutions. Working closely with clients, media, and agencies, driving customers to transition to intelligent advertising solutions, and delivering vision and strategy using the many features MOPs...

  • Senior Manager, Software Engineering

    2 weeks ago

    Englewood Cliffs, United States NBCUniversal Full time

    Job Description We are seeking a Senior Manager, Software Engineering to lead and manage initiatives within our custom application engineering team. You should be both engineering and customer obsessed! We expect your leadership to drive increased levels of reliability, automation and customer satisfaction. Your technical expertise working among software...

  • Senior Brand Manager, Bath

    6 days ago

    Englewood Cliffs, New Jersey, United States Unilever Full time

    Background & Purpose of the JobExperiential Bath & Body is one of the biggest bets to drive incremental growth for Unilever BPC. We are looking for a brand developer/crafter with a passion for trends and pop culture, coupled with an appetite for driving disruptive growth. A highly collaborative style is critical for success in this role. You will need to...

  • Senior Digital Demand Manager, CRO

    7 days ago

    Englewood Cliffs, United States OwnBackup Full time

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems...

  • Senior Digital Demand Manager, CRO

    7 days ago

    Englewood Cliffs, United States OWN Full time

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...

  • Senior Manager, Content Operations

    2 weeks ago

    Englewood Cliffs, United States LG Electronics Full time

    HIGHLIGHTS Bachelor Degree 10 years experience Experienced Hires Sales LOCATION Englewood Cliffs, New Jersey 07632 LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to...

  • Senior Corporate Counsel

    6 days ago

    Englewood Cliffs, United States OwnBackup Full time

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...

  • Senior Manager, Content Operations

    2 weeks ago

    Englewood Cliffs, United States LG Electronics USA, Inc. Full time

    Seeking our newest innovator to join our dynamic team as a Content Operations & Partnerships Senior Manager for LG Channels on the North American Platform Content & Services Team! Position Summary LG Channels is a Free, Ad Supported streaming service Operations, Manager, Content, Partnership, Business Development, Operation, Manufacturing, Business Services

  • Senior Solution Engineer

    7 days ago

    Englewood Cliffs, United States OWN Full time

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...

  • Senior Solution Engineer

    4 hours ago

    Englewood Cliffs, United States OWN Full time

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...

  • Senior Product Marketing Manager

    7 days ago

    Englewood Cliffs, United States OWN Full time

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...

  • Senior Packaging

    7 days ago

    Englewood Cliffs, New Jersey, United States Unilever Full time

    About the BusinessUnilever is proud of its Tea business, the biggest in the world, with world class purpose driven brands such as Lipton, PG tips and Pukka. Recently, Unilever decided to separate the Tea business to ensure it can best achieve its potential. Unilever is currently reviewing several options for separation, including a demerger, an initial...

  • Senior Manager, Engineering

    2 weeks ago

    Englewood Cliffs, United States NBCUniversal Full time

    We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium...

  • Customer Service Representative

    2 days ago

    Englewood Cliffs, United States Rema Foods, Inc. Full time

    **Company**: **Location**: Corporate Headquarters, Englewood Cliffs, New Jersey 07632 (about 1 mile from the George Washington Bridge with easy reverse commute from NYC). **Purpose**: As a Customer Service Representative, you play a pivotal role in enhancing customer satisfaction by efficiently handling orders, addressing product/service inquiries, and...

  • Senior Sales Manager, Home Energy

    3 weeks ago

    Englewood Cliffs, United States LG Full time

    Senior Sales Manager, Home Energy (REMOTE) LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good”! As a global leader, we strive for greatness not only in...

  • Senior Manager, Engineering

    1 month ago

    Englewood Cliffs, United States NBCUniversal Full time

    Job DescriptionJob DescriptionCompany DescriptionWe create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local...