Senior Category Manager
3 weeks ago
LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as a Senior Category Manager located in Englewood Cliffs, NJ. This role is onsite.
Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach
The Opportunity:
As the Senior Category Manager, you will be responsible for developing and managing the operations of a marketplace store for LG Electronics (LGE) North America. As a key member of a high performing team, you will also be part of the Sales and Product Team. You will lead and manage the P&L for home appliances in the LG Online Brand Store (OBS).
To be successful in this role, you will be a general manager of e-commerce business, identify and grow initiatives that improve conversion and average order value, and creatively execute a strategy to achieve revenue goals. This includes overseeing key customer journey touchpoints, defining a promotional strategy, monitoring supply and fulfillment, and refining marketing messaging.
Additionally, you will work with cross-functional teams to solve complex business issues involving other fulfillment, inventory forecasting, marketing, website operations, and engineering. You will also be responsible for developing new team members into capable business managers.
Your Responsibilities:
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Own E-Commerce sales and other key operational metrics, ensuring that resources are rapidly dispatched, trained and enabled with tools to grow sales and repeat purchase intent.
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Develop sales forecasting models/Sales plan and manage subsequent iterations
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Effectively leverage date to identify the largest areas of opportunity to increase traffic, click through rate, conversion, average order value and customer satisfaction.
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Oversee the day-to-day operations: product listings, fulfillment, promotions, merchandising maintenance, customer service, and reporting
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Collaborate with cross-functional teams to develop and execute promotions and merchandising programs
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Evaluate new requirements for product launches, define requirements, and business rules, and prioritize with Engineering.
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Manage multi-product bundle offerings, discounting, and launch timing to align with new product launches and marketing support.
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Audit website performance to allocate development resources for optimized customer experience
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Effectively and efficiently manage third party teams to assure we achieve expected service levels at an efficient cost while also creating redundancy.
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Work with training and content teams to have an effective understanding of LG’s and competition products
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Manage complex budgets and track progress to target along each line of business ensuring a balance is maintained between revenue growth and profitability while supporting the overall business strategy.
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Establish and manage relationships with key internal and external stakeholders (Supply Chain Management, Fulfillment, E-Commerce business management, etc.)
Job Requirements:
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MBA with a focus in consulting and finance
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3+ years of progressive Ecommerce Operations/Merchandising/Marketing/Development and/or a combination of this experience with retail brand and/or retailer
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Experience in a leading role, owning and managing comprehensive online or app-based store strategy and planning for day-to-day eCommerce business operations.
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Experience influencing senior leadership and quantifying results for consumption by various levels within the business.
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Current and working knowledge of eCommerce platforms and processes.
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Knowledge of the consumer electronics industry, retail dynamics, and customer buying patterns is preferred.
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take in account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies, where applicable, the salary range listed may not reflect all geographic differentials applied
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