Decom Field Engineer

4 weeks ago

Atlanta, United States Viva USA, Inc. Full time

Title: Decom Field Engineer - Remote

Description:

Decom Field Engineer

Role: To perform work on customer sites across the US working with the fellow Decom team members.

Decom is responsible for returning new and used customer material from the site back into inventory.

The team receives requests from engineering groups within NetOps that complete deployments across the US region, this material translates into a request sheet listing the equipment that is required to be collected and brought safely back to our warehouse location.

Daily activities:

Working on customer sites across the US

Booking travel for Decom for upcoming activity

Adhering to customer security and safety policies

Supporting in the preparation of Decom projects with good research and feedback on team meetings prior to project start dates

Performing part identification and data input into inventory management system

Performing configuration checks of high value items and documentation updates

Safe removal of telecoms equipment on customer sites

Repacking of high value items according to our packaging guidelines

Preparation of material for safe shipping and completion of handovers to courier teams

Updating of inventory management system

Attending and contributing to regular team meetings

Providing feedback of weekly activity on team meetings

Updating documentation of change requests for equipment and packaging changes

During quieter periods contribution to ongoing projects will be required

Assisting in virtual decoms

Helping other engineers verify parts and proper packaging technics over VC

Key Responsibilities

Submitting of weekly expense reports following company guidelines

Attend all customer team meetings as required

Adhere to all aspects of health and safety in warehouse including safe handling of ESD components

Adhere to all the client travel policies

Client confidentiality must be adhered to at all times

Other duties as assigned, management reserves the right to add or delete duties as deemed appropriate.

Qualifications / preferred experience

5 years telecoms experience

Experience of inventory control and management systems

Computer literate, intermediate level Word/Excel/Mail (Google docs a bonus)

Working without direct supervision

Experience of electronics/telecommunication hardware

Experience of working in a fast-paced, volatile environment

Experience of handling and resolving customer queries

Able to lift heavy objects 100 lbs +

Skills

Excellent verbal and written communication in English

Excellent personal organization and business administration skills

Attention to detail and ability to work with a high level of accuracy

Ability to multi-task and manage conflicting priorities

Ability to work productively, efficiently and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality

Good team building skills

Knowledge of:

Optical Link Characterization General Requirements:

End face connector inspection

Insertion Loss measurement

Distance measurement

Connector and splice measurements

Reflectance measurements

Optical return loss (ORL) measurements

Chromatic Dispersion (CD) measurements

Polarization Mode Dispersion (PMD) measurements

Basic knowledge of AC/DC power and voltmeter

Basic knowledge electrostatic discharge and safety precautions

Other

Ability to work evening and weekend hours during peak periods

Valid driver's license and minimum level of auto insurance coverage is necessary

Passport preferred

Education:

High School diploma

Must Haves:

Willing to travel at least for the two months, M-F. After that 30-40% travel required.

Travel will be through the U.S- (flying required)

Not handling live equipment for this position, but manager wants prior experience handling equipment because equipment is expensive.

3-5 years of Telecom Experience

Local travel requires contractor to use personal vehicle so they need to have insurance.

Nice to Have

Ability to travel to Canada

Travel

Weekly travel will be required for the first 2 months for training. Thereafter, travel will be around 30% and 70% in local metro

Note :

This role will require Mon - Fri 40 hours per week

Working hours may vary, but mostly standard M-F 8am-4pm or 9am-5pm.

Travel will be booked through Concur (hotel, rentals, etc.) to be covered . Receive $50 daily allotment when traveling. Contractor responsible for incidentals but will be reimbursed.

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