Account Manager

3 weeks ago

Dallas, United States BTI Solutions Full time

JOB OVERVIEW


• Responsible for ensuring that customer needs are

translated properly and understood by all internal departments that may handle any

issues pertaining to the client’s work. assists with data processing, handle

complaints, and ensure that customers get the best possible experience. is

responsible for assessing and meeting our clients needs in order to maintain great

relationships.

• Oversees all aspects of the account using planning, monitoring, and

controlling processes. AM is responsible for coordination and completion of

• the account and to this end will perform a variety of tasks including: setting

deadlines, assigning responsibilities, supervising team members, and overseeing,

monitoring, and summarizing progress of the project. AM is responsible for more

than one account at a time including one-time projects and ongoing long-term

projects.

• Ensure that all janitorial operations (cleaning, floor care, etc.) are being

performed to the client`s specifications and quality levels.

• Account managers act as liaison between property managers, janitorial staff and

TSI executive management, so it is imperative that you can effectively

communicate all directives from clients, building occupants and administrators to

janitorial staff.

• General work schedule: 08:30 am to 05:30 pm but must be flexible to be able to

work evenings, nights, and weekends as necessary

• Conduct site visits at various times and shifts.

• Conduct building inspections

• Ensure proper use of supplies and equipment through the training and

development of supervisors and employees

• Adhere to company guidelines for discipline and termination procedures


JOB REQUIREMENTS


• Valid Driver’s License

• 2-year college diploma or equivalent

• Excellent verbal and written communication skills to communicate product

ideas to clients

• Listening and Presentation Skills

• Strong customer service and interpersonal skills for dealing with different types

of customers and accounts

• Strong problem-solving skills to help resolve customer complaints or needs with

strong administrative follow up and follow through

• Strong organizational skills and attention to detail

• Strong time management and organizational skills

• Up-to-date understanding of the industry's consumer behavior

• Exceptional analytical skills for analyzing client data

• Time management and multitasking skills to handle multiple tasks and clients at

once

• Advanced motivational and negotiation skills

• Proven track record of strong performance in an environment that requires

adaptability to change


• Ability to interface at a customer site

• Ability to function appropriate under demanding conditions


Mandatory Work Schedules


Daily

• Attend to 4:30pm operation meeting

• Create daily report

Weekly

• Client visits

• Monday morning staff meeting at 8:30am

By weekly at least

• Daytime property walks through with client or by himself for quality control

inspection purpose – Followed up with written reports and actions resolving the

issues found.

• Nighttime property walks – Followed up with written reports and actions

resolving the issues found.

Monthly at least

• Daytime tenant visit (survey) – Followed up with written reports and actions

resolving the issues found

• Janitorial closet check up in order to monitor the closet neatness/equipment

status/supply status.

• Day porter/ Night crew visit


Dress Code


• Professional Business Attire

• Company Polo Shirts / Dress Shirts with dress or khaki pants

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