Legal Operation Business Analyst

4 days ago

Austin, United States PTR Global Full time

Legal Operation Business Analyst

Day 1 Onsite Austin. TX

Hybrid – 3 days onsite / week

Long term contract

Direct client opportunity

No mid layer / No Implementation partners are Involved


  • The Legal Operations group is looking for an experienced Business Analyst that will work closely with our Apple Matters Product Manager to analyze data, gather requirements and create/refine process models.
  • The candidate will be part of a cross-functional team, working closely with representatives from development, data and change management to ensure project deliverables are created / submitted based upon the agreed schedule and align with the project stakeholder expectations.


The Business Analyst must be prepared to:

  • Develop and document business processes to illustrate current and future state.
  • Gathering stakeholder feedback, categorizing and prioritizing information.
  • Review and analyze user feedback to identify common themes, trends and recommend areas for improvement.
  • Stay connected with users, keeping them informed about the status of their submitted recommendations.
  • Convert user feedback into actionable user stories (within JIRA) that reflect the desirable business process.
  • Must have worked in prior Salesforce implementation and have required Salesforce skillset
  • Be prepared to draft test cases that are user friendly and make sense.
  • Confirm system meets submitted requirements by actively participating in system testing activities.
  • Support end user testing activities by tracking progress and conducting any required follow ups.
  • Communicate findings, recommendations and project updates to the Apple Matters core team.
  • Must be comfortable liaising between technical and business team members


Additional Requirements:

  • Minimum 5 years of experience serving as a Business Analyst.
  • Experience in Legal Operations a plus.
  • Experience with business process modeling; mandatory.
  • Familiarity using Apple based tools required (JIRA, Miro, Chorus, Quip, Keynote, Wrike); mandatory.
  • Excellent verbal and communication skills; mandatory.
  • Self-motivated and able to work with minimal supervision; mandatory.
  • Collaboration, communication, interpersonal, problem-solving, decision-making skills and attention to detail; mandatory


Skill Sets - Experience – Preference

  • Communication Skills - 2-5 Years - Is Required
  • Verbal Communication - 2-5 Years - Is Required
  • Requirements Gathering - 2-5 Years - Is Required
  • Process Design - 2-5 Years - Is Required


Pay Range: $65/hr - $70/hr


The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.

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