Red Oak Technologies | Business Analyst

4 days ago

austin, United States Red Oak Technologies Full time

The Legal Operations group is looking for an experienced Business Analyst that will work closely with our Apple Matters Product Manager to analyze data, gather requirements and create/refine process models. The candidate will be part of a cross-functional team, working closely with representatives from development, data and change management to ensure project deliverables are created / submitted based upon the agreed upon schedule and align with the project stakeholder expectations.


The Business Analyst must be prepared to:

Develop and document business processes to illustrate current and future state

Gathering stakeholder feedback, categorizing and prioritizing information

Review and analyze user feedback to identify common themes, trends and recommend areas for improvement

Stay connected with users, keeping them informed about the status of their submitted recommendations

Convert user feedback into actionable user stories (within JIRA) that reflect the desirable business process

Must have worked in prior Salesforce implementation and have required Salesforce skillset

Be prepared to draft test cases that are user friendly and make sense

Confirm system meets submitted requirements by actively participating in system testing activities

Support end user testing activities by tracking progress and conducting any required follow ups

Communicate findings, recommendations and project updates to the Apple Matters core team

Must be comfortable liaising between technical and business team members


Additional Requirements

Minimum 5 years of experience serving as a Business Analyst

Experience in Legal Operations a plus

Experience with business process modeling; mandatory

Familiarity using Apple based tools required (JIRA, Miro, Chorus, Quip, Keynote, Wrike); mandatory

Excellent verbal and communication skills; mandatory

Self motivated and able to work with minimal supervision; mandatory

Collaboration, communication, interpersonal, problem-solving, decision-making skills and attention to detail; mandatory

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