Receptionist
5 days ago
Job Title: Receptionist
Duration: 3+ Months (Temp to Perm)
Location: Los Angeles CA. 90007
Pay Rate: $21.00/hr W2
Responsibilities
- As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner.
- As the Front Desk Agent, you will continue to provide exceptional customer service.
- Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests' identification, credit, and payment for stay.
- Assign room keys, assist guests, complete registration cards, and provides other assistance as needed.
- Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel.
- Accommodate special requests whenever possible.
- Coordinate requests for maintenance and repair and maintain guests' room key storage.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
- Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges).
- Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility.
- Use proper telephone etiquette.
- Take messages and ensure their prompt delivery. Use proper mail, package, and message handling procedures.
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