Claims Processor

3 weeks ago

Mason, United States Russell Tobin Full time

Russell Tobin & Associates is currently seeking a Claims Processor for one of our global retail eyewear clients in Mason, OH. Apply TODAY for immediate consideration.


Job Title: Claims Processor

Pay: $16.00-$17.50/hour (based upon experience)

Duration: 2-month contract with Extension

Schedule: Monday – Friday // 40hrs/week (8am-5pm)

Location: ONSITE - MASON, OH


As the Claims Processor, you will be responsible for the timely and accurate completion of key tasks supporting the successful implementation of new Small Business Clients with and/or on behalf of a team of Implementation Specialists.


Responsibilities:

  • Execute preliminary steps to build a new client structure for implementation requests routed through the shared Salesforce queue, adhering to standard client set-up guidelines and processes.
  • Initiate and accurately track all completed tasks using our proprietary Salesforce Implementation Tracker Project Management tool.
  • Validate benefit set-up in the core Facets system and communicate any discrepancies with expected outcomes to implementation owners.
  • Execute new client online portal access set-up, including sending appropriate communication email templates, tracking status, and reporting any identified issues.
  • Monitor the teams shared Outlook mailbox for incoming membership documents sent from clients, brokers, or Third-Party Administrators (TPAs).
  • Review incoming membership documents (Microsoft Excel and Word) to confirm accuracy in formatting and data validity; communicate updates needed for successful membership enrollment and/or submission for processing.


Qualifications:

  • High School Diploma required.
  • Ability to learn and adopt new processes quickly and with ease.
  • Accustomed to working in a high-paced, high-volume environment.
  • Strong attention to detail.
  • Medium to advanced level of expertise with Microsoft Excel.
  • Proficient with Outlook.
  • Familiarity with Cloud-based applications (e.g., OneDrive).
  • Ability to multitask and perform duties using multiple sources or systems; Data Entry experience preferred.
  • Ability to clearly articulate findings, issues, or concerns requiring resolution.

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