Program Support Specialist
4 weeks ago
Financial Additions has partnered with a Pharmaceutical Distribution Company in search of a Program Support Specialist. This is a hybrid position, in the office 2 days a week.
Company Offers:
- Value driven workplace
- The goal is to develop leadership qualities in all employees.
Program Support Specialist position will be responsible for:
- Coordinates the complete Central Pay Services implementation for pharmacy customer enrollment or dis-enrollment in Elevate Provider Network.
- Confirms and loads pharmacy customer information and holds on funds into the Central Pay website.
- Provides assistance to customers Central Pay website issues.
- Confirms customers have entered banking information and monitors banking status on website.
- Monitors accounts to identify outstanding debts.
- Tracks down missing checks and 835's from PBMs
- Locate and contact customers regarding outstanding debts.
- Serves as escalation point for Central Pay issues.
- Serves as liaison with Reconciliation Vendors and FDS payment processor.
- Serves as contact person for Central Pay vendor partners and Pharmacy Benefit Managers
- Provides assistance for pharmacy customers with questions and issues including accounting/reconciliation issues/funds on hold/debts.
- Processes refunds for PBMs, funds on Hold and serves as back up for daily funds release.
- Updates pharmacy customers' account records and collection efforts
- Documents processes and procedures.
Program Support Specialist background should include:
- Bachelor's degree or equivalent work experience
- Retail pharmacy support
- PSAO/PBM and/or Managed Care experience
- MS Excel (Proficient)
#INDVMS
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