Field Service Tech II

Found in: Appcast US C2 - 1 week ago


Kansas City, United States eXcell Full time
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

Our client has a brand new opportunity for a Field Service Technician to join their team onsite in Kansas City, MO and provide unparalleled technical support to 5+ stores on a weekly basis. This Technician will travel within a radius of 25 to 100+ miles daily, depending on the area and specific route, and is required to have a valid driver’s license. This resource will be provided with a company vehicle and tools necessary to complete work.

Duties and Responsibilities:
  • Proficient in AC / DC and backup power concepts
  • Manage triage, troubleshooting, and resolution to client scope on IT equipment
  • Document efforts, issues and resolutions, close cases / tickets daily
  • Demonstrate prompt completion of projects and tasks
 
Skills and Qualifications:
  • Minimum 1+ years of technical support experience
  • A+ certification preferred - or must be obtained within first three months of employment
  • Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix)
  • Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
  • Experience desired in copper and fiber cabling and various terminating connectors
  • Exceptional customer service  and interpersonal skills
  • Excellent time management and reporting skills
  • Will occasionally work at heights of 20' to 25', lift equipment training provided
  • Strong communication skills
  • CAT6 Networking knowledge (punchdown and terminations)
 
 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
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