Customer Support Specialist

4 weeks ago


Salt Lake City, United States Mindlance Full time

Job Title: Operations - Customer Service Specialist

Location: Salt Lake City, UT / Saint Louis, MO / Charlotte, NC

Duration: 6+ Months


Pay range - $30-32/hr. W2


Remote/Hybrid schedule:

  • 30 days of onsite training
  • 5 days on/ 5 days remote after training is complete

Top Skills:

  • Series 7 required – MUST BE ACTIVE (or within a 2-year window so it may be re-activated quickly).
  • Brokerage operations experience.
  • Customer service experience.
  • Microsoft Products.
  • Strong Verbal/ written communication Skills.

Job Summary:

  • Will be working with Client customers to address brokerage complaints.

In this contingent resource assignment, you may:

  • Participate in low to moderately complex initiatives and identify opportunities for process improvements within Customer Service.
  • Review and analyze basic or tactical Customer Service assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables.
  • Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing an understanding of function, policies, procedures, and compliance requirements.
  • Provide information to client personnel in Customer Service.

Required Qualifications:

  • 2+ years of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.



EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”



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