Customer Tools Specialist
3 weeks ago
Description Job Summary The Customer Tools Specialist supports development of tools that simplify for customers the process of onboarding new bioMrieux molecular IVD tests and demonstrating routine regulatory compliance. These tools include Verification and Proficiency testing materials and associated protocols and customer-facing literature. This position is primarily responsible for hands-on testing of materials, data analysis, data presentation, and reporting of results. The position has some collaboration with outside manufacturers regarding the technical development and monitoring of external QC, Verification, and Proficiency Testing materials used by bioMrieux customers as well as drafting literature and monitoring issues with those materials; this may include testing of materials and recording of data in accordance with established protocols and work instruction documents, regulations, safety requirements, and the quality system. Knowledge/experience regarding US regulatory guidelines associated with the use molecular diagnostics is desired. Familiar with a variety of the fields concepts practices, and procedures including nucleic acid preparation, PCR, RT-PCR, real-time PCR, and use of fluorescence-based nucleic acid detection techniques. May supervise the work of others. Essential Job Duties and Responsibilities 1. Performs all work for assigned projects/experiments in compliance with company policies and within the guidelines of the companys Quality System. 2. Uses professional concepts to contribute to the development of company processes and principles and to achieve objectives in creates and effective ways. 3. Performs work related to development, validation, and life cycle maintenance and support of Verification and Proficiency testing materials and protocols for bioMrieux molecular in vitro diagnostic tests. 4. Primary responsibility involves hands-on testing of samples with relevant bioMrieux products, analyzing resulting data, and presenting results to appropriate stakeholders. 5. Assists in generating and maintaining technical documents related to the use of verifications, external quality controls, and QC risk analysis. 6. Participates in proficiency sample testing program(s) and report results to relevant internal stakeholders. 7. May interact with external regulatory bodies as needed. 8. May work with Technical Support and Postmarket Surveillance regarding customer issues with the use of verification and quality control materials. 9. Coordinates with bioMrieux support regarding Customer Tools needs outside the US. 10. Coordinates with Investigation Coordinator regarding non-conformance relevant to Customer Tools and communicates work that needs to be done for resource assignment. 11. May write internal studies and design documents as necessary. 12. Maintains a broad knowledge of state-of-the-art principals and theories. 13. May attends and presents at scientific conferences. 14. Interacts with various company departments, including Sales, Marketing, Development, Legal, Management, Regulatory, Postmarket Surveillance, Production, Tech Support, and Quality personnel. 15. Demonstrates potential for technical proficiency, collaboration with others, and independent thought. Supplemental Data Performs work independently. Works full time onsite. Training and Education Bachelors or Masters degree in a scientific discipline. Experience A minimum of 5+ years experience in an academic, industry, or healthcare laboratory. Knowledge, Skills, and Abilities Has working knowledge of current and evolving microbiology and molecular biology principles, tools, and techniques relevant to developing diagnostic tests for infectious diseases. Comfortable working in a dynamic environment where priorities sometimes change on short notice. Excellent verbal and... For full info follow app lication link.
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Customer Experience Specialist
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Customer Success Specialist
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Customer Experience Specialist
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Customer Experience Specialist
7 days ago
Salt Lake City, United States Cottonwood Residential Full timeJob DescriptionJob DescriptionHiring Immediately! Customer Experience/Leasing Specialist needed at Cottonwood Broadway in downtown Salt Lake City, UT!Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your...
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Customer Care Specialist
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Customer Care Specialist
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Customer Care Specialist
2 weeks ago
Salt Lake City, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer Care Specialist Onsite – Holladay, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We...
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Customer Care Specialist
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Customer Care Specialist
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Customer Service Merchandiser Specialist
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Salt Lake, Utah, United States Frito Lay Full timeLocation:Salt lake city, Utah 84115 Pay Rate: $22.15 / hour Work Schedule: Start time 3-5am.Days off vary. Open availability required.Weekends and Holidays required. Requisition: #433680 The Customer Service Merchandiser Specialist (CSMS) is a full-time position that is responsible for merchandising Frito-Lay's complete line of quality products...
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Customer Experience Specialist
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Customer Experience Specialist
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Customer Experience Specialist
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