Desktop Support Administrator

3 weeks ago

Irvine, United States Talent Groups Full time

Position Title: Desktop Support Administrator

Location: Irvine, CA (100% Onsite)


About the Company: Join a dynamic fitness company headquartered in Irvine, CA, that is passionate about health and wellness. We’re seeking a talented IT Desktop Administrator to help maintain and enhance our technology infrastructure while mentoring teammates and contributing to a collaborative work environment. This is a fantastic opportunity to be part of an innovative team dedicated to supporting both technical and operational functions, helping us achieve success and growth.


Responsibilities:

  • Manage and maintain enterprise desktop applications to ensure system stability and performance, including updates to essential components, software distribution, client health monitoring, and disaster recovery strategies.
  • Mentor teammates, providing training and knowledge transfer to enhance team capabilities.
  • Assist in the support and asset management of company-owned hardware (workstations, laptops, mobile devices, printers, etc.).
  • Identify and resolve system issues, propose solutions, and perform preventative maintenance as needed.
  • Support workstation repairs and provide ongoing hardware maintenance.
  • Develop and enforce IT standards and compliance benchmarks, contributing to an organized and secure infrastructure.
  • Oversee software package installations, provide regular status updates, and troubleshoot any issues.
  • Support iOS devices and other mobile platforms as required, leveraging Mobile Device Management (MDM) systems such as Intune and Microsoft Endpoint Manager.
  • Document and update system records, desktop procedures, disaster recovery plans, and user guides.
  • Share responsibility for managing and maintaining the desktop infrastructure across the organization.
  • Follow established change management protocols and outline clear steps for implementation.
  • Provide support for multifactor authentication (MFA) technologies.


Required Skills & Competencies:

  • Expertise in creating policies and standards to maintain technical and application infrastructure.
  • Strong problem-solving and technical troubleshooting skills, with the ability to work independently to meet objectives.
  • Ability to work proficiently with O365, including Microsoft Word, PowerPoint, Outlook, and Excel.
  • Flexibility to work weekends and overnight hours when required.
  • Must be available to work onsite 5 days a week in Irvine, CA.


Minimum Education:

  • BS/BA in Computer Science or equivalent technical training, or a combination of education and relevant experience.


Certifications (Desired):

  • MCP, MCSE, or any relevant Microsoft certifications, including but not limited to:
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Microsoft Certified: Security Administrator Associate
  • Microsoft 365 Certified: Enterprise Administrator Expert


Experience Requirements:

  • Minimum of 5 years' experience troubleshooting hardware issues with desktops and laptops.
  • Experience supporting iOS devices and managing mobile device environments.
  • Proficiency in Microsoft technologies such as AD, Intune, MECM/SCCM, and Windows OS installation/configuration.
  • Familiarity with application packaging and delivery, as well as Modern Desktop Administration.


If you’re passionate about fitness, technology, and helping others succeed in a dynamic and challenging environment, apply today to join our team

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