Field Service Technician

2 months ago

Indianapolis, United States RX2 Solutions Full time
TITLE: Field Service Technician
TYPE: Direct Hire
LOCATION: Indianapolis, IN
ONSITE/REMOTE/HYBRID: Onsite & 50% travel during the week
START DATE: September 2024

We are looking for a Field Service Technician to join our growing team
The role will require extended travel (Monday to Friday) completing equipment installations, services, and start-ups on capital equipment machinery
Provide excellent customer service and propel service success that boosts customer satisfaction, increases customer retention, and enhances profitability for the company.

MAIN RESPONSIBILITIES
  • Deliver service and client support during field visits and calls by analyzing system requirements, diagnosing errors or technical problems, exploring complaints, figuring out suitable solutions, overseeing tests, and solving problems.
  • Respond to client tech services emails and calls in a timely manner
  • Install new machinery and start-ups on site
  • Conserves customer confidence by keeping service details private
  • Create daily work schedules
  • Creating travel plans
  • Builds rapport with clients by recommending system improvements, identifying solutions, examining complaints, and suggesting improved techniques and methods
  • Records installation and service tasks by fulfilling reports, forms, records, and logs
  • Downtime includes working in the Assembly Department constructing new machines as necessary
  • Create positive relationships with clients

QUALIFICATIONS
  • High School Diploma/GED is required.
  • At least 2+ years of experience in service
  • Experience with electronics and machinery mechanics is required.
  • Knowledge of PLCs.
  • Must be able to problem-solve, repair and test.
  • Must be able to work flexible shifts adapting to varying work schedules
  • Must be able to work with little to no supervision

EOE STATEMENT
We are an equal opportunity employer
We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

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