Scheduling Coordinator

1 month ago

Milledgeville, United States Benchmark Human Services Full time
Description
Benchmark Human Services has grown to become one of the most respected organizations in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people at home, work, and in the community through residential, employment, crisis response, recovery, behavioral, children's services, and day services. Our Georgia Autism program is seeking candidates for a Scheduling Coordinator position.

Since 1960, Benchmark has been empowering marginalized populations to see their potential.  We are committed to realizing the full potential of EVERYONE – those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves.
 
Benefits:
  • Health, dental, and vision insurance
  • Life insurance
  • Mileage reimbursement
  • Tuition reimbursement
  • Paid Time Off and Sick Time Pay
  • Flexible Spending Account (FSA)
  • Advancement opportunities.
  • 401k with company match
  • Employee discounts with various vendors
General Responsibilities: 
Provide support to program regarding maintenance of block scheduling across family center location(s), initial assessment scheduling, treatment scheduling, re-scheduling canceled appointments, follow up on outstanding documentation ready for signature, and general operational support. 

Essential Functions and Responsibilities:
  • Follow all policies and procedures set forth by the company
  • Maintain block scheduling across location(s)
  • Communicate with prospective and current clients regarding service(s)
  • Maintain organized spreadsheet(s) and work with BCBA/families to obtain updated documents
  • Communicate at least weekly with program administrator(s)
  • Schedule and adjust initial assessments and service delivery appointments
  • Re-schedule canceled appointments and follow up on weekend service(s)
  • Fix billing errors by staff, prior to conversion
  • Establish and maintain positive relationships with individuals, families, guardians, community stakeholders
  • Collect client documents (e.g., consents, treatment plans, evaluations, etc.)
  • Records work in accordance with company policies
  • Participate in short- and long-term planning process to ensure continued quality and financial success
  • Report any suspected abuse, neglect or exploitation immediately to supervisor or department head
  • Comply with all standards to assure the health and safety of all individuals
  • Reports to work as scheduled
  • Other duties as assigned
Minimum Qualifications:
  • High school diploma required; associate or bachelor's degree preferred
  • (Medical billing, medical authorizations, communication, behavior, or related field preferred)
  • Experience effectively managing an outpatient behavioral health or medical practice
  • Strong customer service skills to both internal and external customers
  • Hold a valid driver’s license
  • Maintain auto insurance
  • Travel up to 25%
COMPETENCIES:

Required Knowledge:
  • Knowledge of Scheduling
  • Knowledge of health care privacy and confidentiality rules
  • Knowledge of standard health care business practices
  • Knowledge of person-centered care and support for individuals with intellectual/developmental disabilities
  • Knowledge of best practices in the field of intellectual/developmental disabilities
Required Skills:
  • Ability and skill to use technology tools in the daily performance of duties
  • Must possess & demonstrate critical thinking skills
  • Skillful in use of electronic medical records systems, computers & general office equipment
  • Skillful in working with people from diverse educational and cultural backgrounds
  • Skillful in interpersonal communication needed to advocate for individuals, communicate with family members, healthcare professionals, support coordinators and others
Required Ability: 
  • Ability to maintain allocated budget
  • Ability to facilitate a positive atmosphere promoting holistic health, wellness, and team cooperation


We'd love to see your application Apply online today at www.BenchmarkHS.com/Careers. 
Benchmark Human Services is an EOE/AAP Employer. Veterans, women, and individuals with disabilities are encouraged to apply. 

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