Support Technician

2 weeks ago


Omaha, United States Radio Engineering Industries Full time

Electronics Support Technician | Solution Experts | Innovative

Radio Engineering Industries, Inc. (REI) is a family-owned industry leader in designing, engineering, and manufacturing transportation electronics for more than 200 vehicle manufacturers. We provide our customers with integrated, customized solutions. At REI, our culture thrives on problem solvers who are ready to make an impact. We value diversity, health, and financial well-being. We pride ourselves on delivering high-quality products and excellent customer service. As part of our commitment to customer satisfaction, we are seeking a skilled Electronics Support Technician to join our team.


As our Electronics Support Technician, you will provide technical support to customers by troubleshooting and diagnosing hardware and software issues. We are seeking someone with strong analytical skills to determine courses of action to rectify problems, and consistently provide the best service to our customers. The team currently operates on a Monday – Friday within business hours schedule, with light on call duties. If you have willingness to continually learn about new technology and products, we want to hear from you


Position Summary

This role is the main point of contact to customers needing technical assistance. We are seeking someone with a strong background in electronics, and a passion for delivering exceptional customer service. The ideal candidate is quality driven with the capability of working independently and within a team environment.

  • Provide technical support to customers via phone or email to diagnose and resolve issues, with follow-up as needed.
  • Troubleshoots, diagnoses, and resolves technical hardware and/or software issues in digital surveillance and A/V systems
  • Keeps accurate record of problems and their resolutions
  • Contributes to documentation on troubleshooting, systems support, and departmental processes
  • Provides feedback on processes and makes recommendations for improvement


Knowledge & Skills

  • Analytical and problem-solving skills
  • Familiarity with computer hardware and software, including operating systems, diagnostic tools, and troubleshooting utilities, to support electronic equipment interfacing with computers.
  • Excellent communication and interpersonal skills, with the ability to empathize with customers and ability to speak at their level
  • Detail-oriented with a focus on providing high-quality service and maintaining accurate records
  • Interest in building computers or robotics preferred.
  • Interpreting and reading technical literature, schematics, and system drawings


Qualifications

  • High school diploma or GED, secondary education preferred
  • Must possess technical aptitude and be familiar with support and troubleshooting of electronic systems/equipment.
  • Basic understanding of Microsoft Office Suite
  • Networking and software diagnostics skills preferred
  • One year of IT help desk experience, or two years of IT academic experience in conjunction with one year of customer service experience is preferred
  • Interest in building computers or robotics preferred.
  • Enjoys solving complex problems preferred.
  • Successful completion of background check


Benefits & Nice-to-have Extras

  • Health Insurance: Self-funded Medical plan, Dental, Vision
  • Flexible Spending Accounts: health, dependent care
  • Company paid Basic Life Insurance
  • Company paid Long Term Disability
  • Voluntary plans: Life Insurance and AD&D, Short Term Disability, Accident, Critical Illness and Hospital Indemnity
  • 401 (K) and matching with no vesting period
  • Employee Assistance Program
  • Paid Time Off
  • Free Days
  • Holiday Pay
  • Flexible 40-Hour Work Week
  • Casual “dress for your day” environment

  • Support Technician

    1 week ago


    Omaha, United States Radio Engineering Industries Full time

    Electronics Support Technician | Solution Experts | Innovative Radio Engineering Industries, Inc. (REI) is a family-owned industry leader in designing, engineering, and manufacturing transportation electronics for more than 200 vehicle manufacturers. We provide our customers with integrated, customized solutions. At REI, our culture thrives on problem...


  • Omaha, United States Judicial Branch Full time

    Summary Probation support technicians provide specialized technical, administrative, and case support to probation officers and other staff in a wide range of areas, including, but not limited to, assisting with conducting investigations, compiling criminal histories, coordinating with...


  • Omaha, Nebraska, United States Judicial Branch Full time

    Summary Probation support technicians provide specialized technical, administrative, and case support to probation officers and other staff in a wide range of areas, including, but not limited to, assisting with conducting investigations, compiling criminal histories, coordinating with collateral agencies, and performing other similar duties as assigned in...


  • Omaha Regency, United States AgilityHealth Full time

    Job DescriptionJob DescriptionThe onsite IT Desktop Support Technician will be responsible for providing technical assistance and support for desktops, laptops, peripherals, and software applications for our New York office. They will be in charge of desktop build, new hire apps and service calls. They will predominantly be working in a Windows/PC...


  • Omaha, United States WarHorse Casino Full time

    Summary SUMMARY DESCRIPTION: The IT Support Technician is responsible for supporting and maintaining in-house technology equipment and IT & AV assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a...


  • Omaha, United States EMS Inc Full time

    Entry Level Support Technician: $500 Hiring Bonus About the position: This is call center environment. This position assists customers via telephone, online CHAT, or e-mail to provide support for basic desktop, PC and application support. If the issues are beyond your ability to resolve, you will create a ticket or escalate the issues to one of the more...

  • Support Technician

    7 days ago


    Omaha, United States Dave & Buster’s, Inc. Full time

    Description : Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision,...

  • Support Technician

    7 days ago


    Omaha, United States Dave & Buster Full time

    Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K,...

  • Diesel Technician

    2 weeks ago


    Omaha, United States Cummins, Inc. Full time

    We are looking for a talented Diesel Technician to join our team in Omaha, NE specializing in engine repairs for our Distribution Business. In this role, you will make an impact in the following ways: - Complete repairs on engine products in a servic Diesel Technician, Technician, Technical Support, Diesel, Manufacturing, Automotive


  • Omaha, United States Johnson Controls International Full time

    What you will doUnder general supervision from the Branch Operations Manager and / or Service Manager, assists with coordination of customer service requests, from order to cash, while maximizing technical resource productivity and profitability.? Partners effectively with Service Managers and Customer Service Representative to support a successful service...


  • Omaha, United States Johnson Controls Full time

    What you will do Under general supervision from the Branch Operations Manager and / or Service Manager, assists with coordination of customer service requests, from order to cash, while maximizing technical resource productivity and profitability. Partners effectively with Service Managers and Customer Service Representative to support a successful service...


  • Omaha, United States McCarthy Building Companies, Inc. Full time

    McCarthy Building Companies is looking for Assistant Building Automation Controls Technicians for our Omaha team. The ideal candidate has 1 year of Building Automation experience. Responsible for supporting the team in the implementation of Controls Controls Technician, Building, Controls, Technician, Assistant, Mechanical, Manufacturing, Construction


  • Omaha, United States Atlantic Aviation Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Airline Ground Support JobDid you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in aviation?If so, this Airline Ground Support position with Atlantic...

  • Technician

    5 days ago


    Omaha, United States Industrial Inspection & Analysis Full time

    Job DescriptionJob DescriptionPosition SummaryThe technician will perform hands-on Non-Destructive Testing and Examination (NDT / NDE) at customer sites and / or IIA business locations in support of IIA projects. The technician will perform the applicable NDT method such as Radiographic Testing (RT), Penetrant Testing (PT), Magnetic Particle Testing (MT),...

  • Technician

    7 days ago


    Omaha, Nebraska, United States Randstad USA Full time

    job summary: We are currently seeking a highly skilled Technician to join our dynamic team. The Technician will be responsible for executing a wide range of technical tasks related to installations, maintenance, and troubleshooting in commercial and industrial settings. The ideal candidate will possess advanced proficiency in various aspects of technical...


  • Omaha, United States Nebraska Medical Center Full time

    Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) EKG Technician Internship University Tower - Unit II Omaha, NE Job Description: EKG Technician Internship Perform adult and pediatric EKGs,...


  • Omaha, United States tapwage Full time

    Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) EKG Technician Internship University Tower - Unit II Omaha, NE Job Description: EKG Technician Internship Perform adult and pediatric EKGs,...


  • Omaha, United States Ad Astra Behavior Analytic Services Full time

    Job DescriptionJob DescriptionLooking to make a profound impact and empower individuals? At Ad Astra Behavior Analytic Services, we're searching for dedicated, compassionate Registered Behavior Technicians (RBT). Registered Behavior Technicians will provide 1:1 in-home ABA therapy to children diagnosed with Autism Spectrum Disorder or other related...


  • Omaha, United States Ad Astra Behavior Analytic Services Full time

    Job DescriptionJob DescriptionLooking to make a profound impact and empower individuals? At Ad Astra Behavior Analytic Services, we're searching for dedicated, compassionate Registered Behavior Technicians (RBT). Registered Behavior Technicians will provide 1:1 in-home ABA therapy to children diagnosed with Autism Spectrum Disorder or other related...


  • Omaha, United States Job Juncture Full time

    Job DescriptionJob Title: Field Service TechnicianLocation: Omaha, NebraskaSalary: $65-75K plus bonus  Job Summary of the Field Service Technician:   We are looking for a Field Service Technician who is self-directed, at ease dealing directly with the customer, can write technical reports, and make and assist the Engineering team with product improvement...