Probation Support Technician
4 weeks ago
Probation support technicians provide specialized technical, administrative, and case support to probation officers and other staff in a wide range of areas, including, but not limited to, assisting with conducting investigations, compiling criminal histories, coordinating with collateral agencies, and performing other similar duties as assigned in accordance with approved internal procedures and policies. Work is performed in an office setting.
Duties
Duties include, but are not limited to the following:
- Assist administratively with the supervision of the low-risk caseload. These duties may include answering client questions, tracking monthly reports, and investigating noted changes, transmitting letters to clients, maintaining chronological entries in the Probation Automated Case Tracking System (PACTS), conducting financial and criminal records checks, maintaining case files, and communicating non-compliance issues to a probation officer or a supervisory probation officer.
- Assist probation officers in performing investigations. These duties may include compiling criminal histories, running records checks, conducting inquiries with collateral agencies, and assisting with preparing reports for districts, collecting verifiable and supportable documentation, performing case management using PACTS, and engaging in other similar activities.
- Prepare and update case files in investigation and/or supervision at the direction of a probation officer or a supervisory probation officer. Make chronological entries in investigation and supervision case records.
- Open, close, and update case information related to computerized records, including PACTS. Research information from case records and perform system data entry as appropriate. Retrieve information from databases and generate reports. Scan, create PDF files, enter data, and upload documents into PACTS as required.
- Maintain chain of custody of urinalysis testing materials. Maintain computerized records of test results and inform probation officers of test results. Maintain and mail or transport tests and materials to laboratories for confirmation.
- Assist with the training of new probation officers as it relates to operational support procedures and policy.
- Perform other duties as assigned.
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