Implementation Specialist
1 week ago
Overview
CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.
Inventory Locator Service (ILS), a division of CAMP has helped customers by collecting data about parts available in the marketplace and organizing them into one user-friendly database. The new and used parts locator service developed by ILS has helped numerous customers in the aviation, marine, and defense sectors find the parts they need, streamline procurement, sell their parts inventory, improve their MRO services, and automate their supply chain operations.
CAMP’s relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.
CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Transportation Division.
Job Summary
An implementation specialist works on an Agile team representing customer interests that adopt new software systems, making sure the system meets the client’s needs. As an implementation specialist, your duties are to assist with the installation and customization of software as a service (SaaS) systems. Your responsibilities include collecting data about company objectives, work with professional service specialist to review requirements translating to setting the configuration of the solution, provide quality assurance for the end-to-end solution, facilitate training sessions for company employees and transition support to the technical support team. Depending on the size of the client company and the scope of the system implementation, you may work independently or with a team of implementation specialists.
Responsibilities
- Transform business processes and requirements into configuration templates to support the workflows to meet customer operations.
- Collaborate with UX and Marketing to support customer branding and go to market material.
- Work with Technical Services to evaluate and correct issues related to SaaS setup.
- Engages client sponsor to sign off on user acceptance of the configuration.
- Assist in research and engage potential partners to provide seamless integration to bring additional value services to the e-Commerce solutions such as payment providers, tax module providers, etc.
- Perform final quality assurance before customer training and transition to production.
- Develop documentation and automation for continuous improvement and streamlining of the deployment cycle.
- Brainstorm, ideate, and iterate as needed with both product teams and professional services team.
- Be a passionate advocate for the user.
Requirements
- Bachelor’s Degree.
- Strong communication and organizational skills.
- 3+ years of relevant, demonstrated experience working as a key representative engaging client interaction in a sales or support role.
- Experience working in an Agile environment preferred.
- Demonstrated ability to understand complex ideas, break them down into smaller, sequential plan, while understanding interdependencies to deliver solutions.
- Uses solutions-based thinking in problem solving, asking probing questions and looking for underlying issues.
- E-commerce experience preferred.
CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE
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