Account Manager

6 days ago

Milwaukee, United States Brew City BrandGood Land Supply Co. Full time

Job Title: Account Manager


About Good Land Supply Co. Good Land Supply Co., the wholesale division of Brew City Brand, is a design group specializing in custom sweatshirts, T-shirts, and headwear for the retail market. Our clients include iconic brands and destinations such as Walt Disney World, Vail Resorts, Dollywood, Urban Outfitters, and the Milwaukee Brewers. We thrive on creating fashion-forward apparel & designs that leave lasting impressions.


At Good Land Supply, our work is fueled by Energy, a deep commitment to Genuinely Care, and an openness to Start with Yes when meeting challenges and creating solutions. By embracing a culture of Ownership, Continuous Improvement, and innovation, we aim to Steal the Hearts of Customers and Forge New Territory in the apparel and promotional products industry.

We’re seeking a dynamic and customer-focused Account Manager who shares our values and is eager to build meaningful relationships, drive revenue growth, and create exceptional client experiences.


About the Role The Account Manager role will play a pivotal role in ensuring customer success and satisfaction while identifying & attacking ongoing projects that will help to continuously improve the department and company overall. This role is perfect for someone who thrives in a creative, fast-paced environment and takes pride in managing client relationships and finding areas to improve.


Key Responsibilities: Account Management

Order Management

  • Genuinely Care for your customers by owning every order under your belt, and manage the process from beginning to end, minutely managing all deadlines and commitments
  • Act as main liaison between all internal departments, outside vendors, sales person and client on open orders
  • Work with inside team and outside vendors as needed to ensure orders ship on time.

Client Relationship Management

  • Build and maintain strong, genuine relationships with clients by understanding their unique needs and providing tailored solutions that leave a memorable impact (Steal the Hearts of Customers).
  • Proactively communicate and engage with clients, creating a partnership built on trust and enthusiasm (Genuinely Care).

Customer Engagement and Problem Solving

  • Serve as a dedicated resource to clients, responding quickly and effectively to their needs, concerns, and inquiries.

Collaboration and Creativity

  • Collaborate with sales team, other account managers and design teams to bring unique, fashion-forward products to clients.
  • Partner with operations and customer service teams to deliver a seamless and exceptional client experience.

Performance Tracking and Improvement

  • Monitor and analyze sales metrics to inform decisions, continuously improving processes and outcomes (Continuously Improve).
  • Report regularly to leadership, showcasing accountability and a results-driven mindset.


Qualifications

  • Proven experience in account management or sales, preferably within the apparel or promotional products industry.
  • Exceptional communication, negotiation, and interpersonal skills.
  • Strong organizational and time management abilities.
  • Familiarity with CRM software and Microsoft Office Suite.
  • A proactive and innovative approach to problem-solving, embodying our “Start with Yes” ethos.


Desired Skills

  • Experience in the promotional products or apparel industry.
  • Ability to anticipate client needs and provide creative, customized solutions.
  • Enthusiasm for building relationships and delivering value-driven results.


Why Join Good Land Supply Co.? At Good Land Supply Co., you’ll be part of a team that celebrates creativity, collaboration, and customer-centric innovation. By living our core values—Energy, Genuinely Care, Start with Yes, Own It, Continuously Improve, Forge New Territory, and Steal the Hearts of Customers—you’ll contribute to a company that’s redefining what it means to create and deliver exceptional products and experiences.


Compensation and Benefits

  • Competitive salary and opportunities for growth
  • Comprehensive benefits package, including health insurance, dental, vision, and 401(K).
  • A creative, collaborative workplace that values innovation and excellence.

Join us and help shape the future of apparel and promotional products while building lasting connections and making a meaningful impact.

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