ServiceNow CMDB Consultant

5 days ago

Orlando, United States Milestone Technologies, Inc. Full time

ServiceNow Configuration Management Database (CMDB)

Onsite in Orlando FL

18 Months COntract


Description


We are in search of a Senior Configuration Management/Process Architect to join our team of configuration managers. As a Process Architect, you will be responsible and accountable for configuration management best practices in data quality and integrity, including tracking and maintenance of assets, attributes, processes and tools within the CMDB. These practices are key to enabling the optimization of data analytics and metrics reporting. Our team’s primary responsibility is to ensure high quality data is available, accessible, and secure for our stakeholders. Responsibilities include managing and optimizing configuration management data to enable data-driven decision-making. This is a highly collaborative role where partnership and collaboration with many technical and non-technical teams is critical.


**Need an experienced resource (at least 3-5 years in Configuration Management) to perform the day-to-day delivery of Configuration Management services to the organization with minimal direction focusing work on prioritized tasks.


Data Auditor Responsibilities

  • Work with Data Owners to monitor data accuracy.
  • Strategically drive data reviews on pre-set frequencies.
  • Help to create and communicate company data policies and procedures to ensure data quality and reduce discrepancies.
  • Maintain in-depth understanding of how data flows around the business, who uses it, and how.
  • Monitor day to day processes to ensure data quality controls.
  • Role will ensure the right people are contacted when needed & that configuration management requests, and configuration items, including compliance data, are tracked, recorded and updated correctly in CMDB.
  • Drive communication & awareness of data quality governance processes.
  • Calculate KPIs to measure success of data quality efforts.
  • Work leadership to escalate key issues and communicate status.
  • This role will ensure data is accurate & maintained within the CMDB (Configuration Management Database), and work on short term projects related to Knowledge Management and documentation.
  • Conceives creative ideas to solve problems or meet objectives.
  • Manages risks intelligently.
  • Develops a vision for the future and creates enduring excitement about what is possible.
  • Supports new initiatives.

Specific Responsibilities

  • Perform operational activities as defined by Configuration Management policies and procedures.
  • Fulfill Configuration Management Service Requests as assigned.
  • Engage with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes.
  • Mentor the organization on Configuration Management services, concepts, policies and procedures.
  • Design, code and test reports as needed.
  • Collect and report metrics as required.
  • Identify and report non-compliance situations.
  • Perform Configuration Management audits as directed.
  • Identify Service Improvement opportunities.

Basic Qualifications


**Broad experience in Configuration Management Database (CMDB) such as ServiceNow is required; ServiceNow is the preferred database, but will accept others such as Remedy, AppSpace, Ivanti, etc.


Basic Qualifications

  • Uses Strong knowledge of the ServiceNow data model and relationships within an enterprise level CMDB.
  • Ability to work alone, analyze, interpret complex data, and provide highly advanced solutions to technical problems escalated. Strong team dynamics a must have.
  • At least 3 years of experience leading business process management (BPM), or business analysis functions within a large enterprise.
  • At least 3 years of experience participating workflow, process, or development projects.
  • At least 3 years of experience with enterprise service management, workflow, or business process automation tools (ServiceNow preferred)
  • Strong technology background and applicable technology skills.
  • Knowledge of ITIL v3 or later and ITSM best practices.
  • Experience as a product owner, driving the outcomes for multiple products or complex features.
  • Strong communication, writing, and executive presentation skills.
  • Able to translate complex ideas into understandable strategies, requirements, value statements, and business outcomes.

Education


BA/BS or equivalent


Compensation:

The estimated pay range for this position is USD $85.00/hr - $91.50hr and is an Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.


Benefits:

We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.

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