Milestone Technologies, Inc. | Configuration Management Manager/CMDB Architect

5 days ago

orlando, United States Milestone Technologies, Inc. Full time

Senior Configuration Management/CMDB Process Architect

Orlando; FL (2-4 Days ONSITE/Week)

18 Months Contract


Overview:

  • We are in search of a Senior Configuration Management/Process Architect to join our team of configuration managers. As a Process Architect, you will be responsible and accountable for configuration management best practices in data quality and integrity, including tracking and maintenance of assets, attributes, processes and tools within the CMDB. These practices are key to enabling the optimization of data analytics and metrics reporting.
  • Responsibilities include managing and optimizing configuration management data to enable data-driven decision-making. This is a highly collaborative role where partnership and collaboration with many technical and non-technical teams is critical.



Basic Qualifications

  • Broad experience in Configuration Management Database (CMDB) such as ServiceNow is required; ServiceNow is the preferred database, but will accept others such as Remedy, AppSpace, Ivanti, etc.
  • Need an experienced resource (at least 3-5 years in Configuration Management) to perform the day-to-day delivery of Configuration Management services to the organization with minimal direction focusing work on prioritized tasks.


Basic Qualifications

  • At least 3 years of experience leading business process management (BPM), or business analysis functions within a large enterprise.
  • At least 3 years of experience participating workflow, process, or development projects.
  • At least 3 years of experience with enterprise service management, workflow, or business process automation tools (ServiceNow preferred)
  • Strong technology background and applicable technology skills.
  • Knowledge of ITIL v3 or later and ITSM best practices.
  • Uses Strong knowledge of the ServiceNow data model and relationships within an enterprise level CMDB.
  • Experience as a product owner, driving the outcomes for multiple products or complex features.
  • Strong communication, writing, and executive presentation skills.
  • Able to translate complex ideas into understandable strategies, requirements, value statements, and business outcomes.


Compensation:

The estimated pay range for this position is USD $85.00/hr - $91.50hr and is an Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.


Benefits:

We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.

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