Product Administrator

Company Description

America's Christian Credit Union (ACCU) is a leading Christian financial institution that provides innovative and user-friendly financial solutions to Churches, ministries, and individuals they employ and service across the United States. We view ourselves as an extension of ministry and are dedicated to delivering exceptional member experiences through cutting-edge technology and personalized service. Headquartered in Glendora, CA, ACCU has been dedicated to financially equipping Christians to serve God’s world since 1958.

Role Description

This is a full-time, hybrid (after 90 days) Product Management Administrator role at ACCU. The Product Management Administrator will be responsible for managing and maintaining current products, testing and implementing products, and leading product-centric projects. They will also be responsible for providing product training to internal and external stakeholders and ensuring exceptional customer service by resolving product issues and inquiries. The position is located primarily in Glendora, CA, with some flexibility for remote work.

Qualifications

• Product Management skills, including product lifecycle management and product development
• Strong analytical skills with the ability to analyze data and extract insights
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with internal and external stakeholders
• Ability to provide exceptional customer service by addressing product inquiries and issues
• Training skills with the ability to create and deliver effective training materials
• Bachelor's degree in Business, Finance, Marketing, or a related field OR equivalent work experience
• Experience in the financial services industry is preferred
• Strong knowledge of MeridianLink's LOS, and Fiserv DNA a plus