Network Operations Analyst

2 months ago

Kansas City, United States iBridge Solutions Full time

NOC (Networking)


Candidates must be US Citizen


Interview:

  • 1-2 rounds; may be phone, video, or in-person


Location: Kansas City, MO 64153 (On-Site)


Available Shifts:

  • A Shift 6am-6pm Sunday-Tuesday & every other Wednesday
  • B Shift 6pm-6am, Sunday-Tuesday & every other Saturday
  • C Shift 6am-6pm, Thursday-Saturday & every other Wednesday
  • D Shift 6pm-6am, Wednesday-Friday & every other Saturday


Duration: 12 months + potential to extend / convert


Must Have Skills:

  • Ability to use professional communication skills to engage directly with customers and end users.
  • IT focused Associates Degree or 1+ Network Support experience, including broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).


Nice to Have Skills:

  • Previous NOC experience
  • Experience with a broad range of networking technologies beyond just Cisco.
  • CCNA Certification
  • CompTIA A+ Certification

[[Overview]]

The primary responsibilities are to monitor the performance traffic of the Network for any anomalies relative to SLAs. When issues are detected, team members will work with customers / end-users directly to resolve usage issues and/or create escalation tickets for the appropriate internal partner teams. Eventually, these team members may gain the responsibilities of virtually troubleshooting network equipment. This role will not be hands on with network hardware.


· Globally partnering with our Customers to deliver world class technical support for infrastructures and applications, enabling growth, diversification and new business generation.

· Provide 24x7x365 technical operations support for global infrastructure; with focus on minimizing impact to Customers and internal users.

· Monitor the infrastructure, and be a key stakeholder in Incident and Change Management processes.

· Regularly perform data analysis to determine performance and identify areas of improvement.

· Have you worked in a control center environment?

· Do you like to triage and drive events to resolution?

· Do you like to interact with Customers, vendors, and support teams on a global scale?

[[Role]]

· Execute Incident, Change, and Problem Management processes.

  • Perform effective vendor management techniques to ensure forward-progress managed Incidents.
  • Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
  • Conduct quarterly Release and patch rollout for European authorization system
  • Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

[[All about You]]

· Associate’s Degree or equivalent work experience

· Broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).

· Demonstrates the ability to function in 2 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network), and has intermediate-level understanding in at least 1 area.

· Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.

· Effective problem and troubleshooting skills.

· Effective written and verbal communication skills.

· Effective organization skills.

  • · Effective interpersonal skills.

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