Sales Account Manager

4 weeks ago

Riverside, United States The Garment Restoration Company Full time

The Garment Restoration Company is locally owned and specializes in cleaning clothing for insurance claims. When someone has a fire in their home and everything gets covered in smoke and soot, we clean all of the clothing, bedding, shoes, window coverings, etc. After cleaning the items we store them in our warehouse then we deliver the cleaned items after the home is repaired. We have been in business for over fifteen years and strive to always do business the right way with compassion and integrity.


We are currently hiring for the position of Account Manager in our Inland Empire market. Territory is all of the Inland Empire and some of Eastern Los Angeles.


Our revenue comes from contractors who are already working on a damaged home and need textiles cleaned, or insurance adjusters who call us out directly for a new insurance claim. Our Account Managers have two general functions, sales and service.


Sales: Account Managers visit contractors offices who do not currently refer us work and take the time to build new relationships. This consistent B2B marketing effort will lead to additional contractors referring us work. Although it is less common, Account Managers will also look for opportunities to connect with Insurance Adjusters that can send us work directly. Once these relationships are established, the Account Manager will maintain consistent communication and ensure that the relationships stay strong.


Service: Account Managers will manage the claims that come in from start to finish. After receiving a call for a new claim they will be the first to respond to the job site to meet with the contractor or adjuster. It is important that our Account Managers are empathetic and take the time to ensure the homeowner or tenant has everything they need. Having this kind of loss in your home can be traumatic, we are there to help them get their home back to where it was prior to the insured event.



Responsibilities

· Visit potential new clients and create new opportunities.

· Visit existing clients and maintain current relationships.

· Attend industry marketing events

· Manage accounts, ensure continued business, and create opportunities for additional revenue.

· Direct and manage our crews when on-site at a customer’s home.

· Conduct on-site inventories and assist with packing of clothing.

· Manage an insurance loss from start to finish. Including, but not limited to: signing the loss, emergency pack out, inventory, packing out remaining textiles with a crew, coordinating with production for a due date, and returning soft goods to the home.



Qualifications

· Willingness to work hard and get dirty at times.

· Passion for great customer service, consistently overdeliver on promises

· Enjoy working in the field, driving, meeting new people.

· Ability to manage schedule, contacts, and files efficiently and effectively.

· Excellent communication and computer knowledge.

· Clean DMV record/ background.

· Great personality and ability to mix with multiple types of people.

· General Insurance and/or construction knowledge is a plus.

· Must have your own vehicle (we offer car allowance and gas card).



Compensation

  • Salary: Starting $55,000+ DOE Plus Commission (% of revenue brought in, no maximum), Health & Dental, Expense Allowance, Vehicle Allowance, Gas Card

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